Issues with your internet service provider have been reported recently.
Issues with your internet service provider have been reported recently.
I own a 200/10 coax line. Once we surpass 1.2TB, we’re billed $10 for every 50 gigabytes we exceed, with fees capping at $200. Alternatively, if we lease our own modem, we pay an extra $30 monthly for unlimited, or $25 if we rent their equipment. I’m aware Mediacom raises its limits as usage grows, but I’m unclear on their specific overage rates. Cox also has data caps; AT&T used to have them but seems to have dropped the feature. It looks like data caps might be coming, at least based on reports from users in Chicago.
It was an additional $20 per month for the 2TB "unlimited" plan. The limits are typically 250GB per month, but if you exceed your cap more than twice, they keep contacting you to suggest the upgrade. It’s better when they reach out automatically and offer it, rather than forgetting to remove you from the list and calling you daily—three times a day for three months.
I’m aware of a splitter in my basement. I can take it out, and a technician is scheduled to arrive on the 7th (with a five-day wait before the fix). They’ll install a new line for me. Why am I being charged for this?
Well if its a signal issue a new cable can help, if the old one is damaged. I know Mediacom has been having network congestion issues as there is a whole thread over on DSLreports.com talking about them bitching at customers for uploading too much data, even though customers are well within their data cap limits. If you can log in to your modem, you can check both the signals and logs to see if you can find an issue. https://www.dslreports.com/faq/16085 I know the page says Comcast, but Docsis service works the same on all providers networks. If you compare your signals to that info, it can give you an idea.
Two technicians had to work on separate days due to a transmission issue on the line. They swapped out my Docsis 3.1 with a newer model and removed a splitter. The technician was knowledgeable and it turned out we attended the same college in the same program. He mentioned that from now on, I’m in sync and should have no further issues. If problems persist, he’ll replace my line all the way up to the node.