Issues with the B550m and Ryzen 5 3600 processor
Issues with the B550m and Ryzen 5 3600 processor
Hey everyone, I hope everything is okay. I just got an Asus TUF Gaming B550m plus Wi-Fi motherboard, along with a brand new Ryzen 5 3600, an XFX RX580, and a 500GB WD BLACK M.2 drive. The power supply is a Corsair CX650M, and I’m using 2x8GB RAM with Corsair Vengeance Pro RGB at 3000MHz. I installed the drivers two days ago but haven’t managed to get them working. I tried several methods using the CD that came with the board, but sometimes the PC freezes completely. I see a blue screen with "CLOCK_WATCHDOG_TIMEOUT" and sometimes it just hangs, requiring me to press the power button to restart. After rebooting, I get a message saying "Active Partition not found..." and have to press any key for Windows to boot. I’ve also tried updating the BIOS, but the problem persists. Additionally, my graphics card drivers seem to stop working every five minutes, which might be contributing to the freezing. Any suggestions would be greatly appreciated!
You can still access Windows long enough to reach the update and security section. If possible, enter recovery mode and select advanced startup, then restart the PC and choose troubleshoot. Try a system restore if you manage to get into settings. If that doesn’t work, use a Windows USB drive (or another PC with a USB stick) to repair the drive. For other issues, reinstalling Windows might be necessary. If the issue persists, it likely points to hardware problems such as memory, SSD, or motherboard. For memory, memtest86 can help without needing Windows; for other components, you’d need a dedicated machine. Since you likely assembled the PC yourself, ensure all connections are correct and consider re-seating RAM as a first step.
Nick_Rocha
01-04-2020, 08:58 PM #3You were referring to graphics drivers, chipset drivers, and general Windows driver software.
Der_Winter
01-05-2020, 12:06 AM #4I’ll attempt the bootable options; it’s not starting up normally but the BIOS is accessible. That means general Windows drivers are working, though Bluetooth installation remains problematic. I’m weighing selling the motherboard now.
Are you looking to sell? Refunding seems correct, yes it has a warranty I hope. If you manage to access the BIOS, testing the memory remains a wise move. Naturally, attempt to reinstall Windows first. What happens when you try to install a driver? Are all components new or do you have confidence in some being reliable? There are many factors to consider here, so if a refund for the motherboard is possible, it could be a viable solution since pinpointing the issue is difficult. If you have another PC to test the SSD or graphics card, do so. As I mentioned, eliminating potential problems is the best approach. Try reinstalling Windows initially; if the SSD isn't recognized and installation fails, it likely points to the SSD or motherboard.
( All the parts are brand new—I bought the M.2 and PSU today, the motherboard and CPU two days ago, and the graphics card about two weeks ago from Bestbuy.
Thanks for the assistance. I’ll attempt that now. The .exe on the motherboard CD installed all the necessary drivers, but during setup it finished the process though a few drivers didn’t show up. I purchased it from Newegg, which advertised it as non-replaceable and non-refundable. ( All the parts are brand new—I bought the M.2 and PSU today, the motherboard and CPU two days ago, and the graphics card about two weeks ago from Bestbuy.
If you can't get a refund for the motherboard, I’d try to figure out the issue first. I’d check the other components before purchasing a new one, so you wouldn’t end up with a replacement for nothing. If it was bought from Newegg, it should have been a reputable seller, right? I’d look into the refund claim more carefully. I’m pretty sure it’s against the law not to replace a defective part, so the seller or Newegg should be able to refund you if you contact their support and explain the problem. Of course, you need to verify it’s the motherboard and not another component before doing that.
You'll need to reach out soon if you hope to receive a refund. You might also consider contacting the manufacturer, Asus, which offers a solid refund policy and will inspect the part if you send it in. This process will be time-consuming, so you could wait for another unit while you sell or return the current one.