Issues with Razer Tiamat 7.1 v2 Disconnecting Problem
Issues with Razer Tiamat 7.1 v2 Disconnecting Problem
I purchased this headset in 2020 and encountered a persistent problem twice.
Each time I connect it—through five aux ports and one USB port—it operates for a brief moment before shutting off completely.
The malfunction began after installing Synapse and enabling RGB, which suggests a power-related issue.
When did the problems occur?
1) The first incident happened during an Overwatch game when Razer Synapse was installed; the headset would randomly cut out with a pop sound. It remained unresolved for about three days before it resolved itself. Overwatch controls the headset lighting via the Razer Chroma panel.
2) Two days ago, while playing music (Synapse installed), I’m still experiencing this issue and have tried all possible adjustments. The RGB brightness was set to maximum.
Observations made:
- Switching off the RGB and muting audio with the headset’s controller keeps it active but non-functional.
- Removing Synapse and fully disabling RGB helps, though it still powers down after 10–15 seconds of use.
- Other attempts included using a different USB port, switching to cabinet ports, running in USB 2.0 instead of 3.0, and reinstalling audio and motherboard drivers.
- Reinstalling Razer Synapse or the system didn’t resolve the problem.
- I reached out to Razer support with their recommendations, but no effective solutions were provided, leaving me with a frustrating outcome.
System details:
- Hardware: ASUS x570-E, AMD Ryzen 5 3600x, 16GB DDR4 3600MHz RAM
- Graphics: Zotac RTX 2070 Super
- Power supply: CoolerMaster 650w Gold, running Windows 10 (latest patch) on M.2
- Operating system: kUbuntu (latest patch) on M.2
- BIOS status: Up to date
I owned the original Tiamat 7.1 models which were notorious for driving issues, so I followed the suggested soundcard recommendations. The motherboard I used couldn’t handle them well, leading me to purchase a different sound card instead. I’d prefer another headset if I could, but even after buying the new one, the audio quality remained unsatisfactory. It didn’t improve much, especially since the surround sound didn’t match today’s virtual surround options.
The headset in question?
https://mysupport.razer.com/app/answers/...00-support
Check the Reliability History and Event Viewer. Both could be logging related errors, warnings, or events when the headset shuts down.
What devices are connected through the Aux ports?
Are all USB devices drawing power from the motherboard or are you using a separate USB hub?
Temporarily unplug any power savers or similar devices—there might be a conflict.
How many USB devices are currently connected? Are there any additional USB devices present?
What are the RGB connections like? Which components are using or displaying RGB?
How recent is the power supply unit? Has it been heavily used for gaming, video editing, or mining?
In summary, it seems one of the connectors might not be functioning properly, possibly causing a short or disconnection.
Considering power stability could be important.
The headset?
-I can't click the link, but it looks like it comes from the URL name. Check Reliability History and Event Viewer. Either one or both might be recording a related error code, warning, or informational event when the headset turns off.
Could you clarify what’s happening?
What devices are connected to the Aux ports?
-Every one of the five aux ports on the motherboard is occupied by the headset: Front, Rear, Side, Subwoofer, and Mic.
Do all USB devices draw power from the motherboard or are you using a separate USB hub?
-All USB devices are powered through the motherboard.
Temporarily unplug any power savers; it could be causing a conflict.
-Yes, I’ve already removed them via Device Manager, as well as in Windows and Kubuntu.
How many USB devices are currently connected? Are there any other devices plugged in?
-There’s a keyboard and a mouse along with the headset. I haven’t noticed any disconnection problems or dim RGB lighting on either device (GK61 and Logitech G502 Hero).
How are the RGB devices linked? Which components are using or displaying RGB?
-The motherboard, three fans, a M.2 SSD, and the GPU all have RGB and are connected to the motherboard. The keyboard and mouse are connected via a single USB port.
How long has the PSU been in use? Has it been used heavily for gaming, video editing, or mining?
-The PSU was purchased in August 2020. I’ve played games and edited for thousands of hours with only a few days of mining. I haven’t experienced any power-related problems before.
In my opinion, one of the connectors might not be properly seated and could be causing a short or disconnection somewhere.
Considering that power stability is important, it seems like this could be the issue.
Reliability History and Event Viewer are available by entering "Reliability History" or "Event Viewer" in the search box at the bottom of the screen. It is recommended to start with Reliability History. This feature offers a more intuitive interface and clearly shows the timeline of issues or errors, indicating when they started and ended.
PSU
"
The PSU was acquired in August 2020. I have played games and edited for thousands of hours with only a few days of mining. YET I have never encountered any power problems before.
"
PSUs tend to degrade over time and can fail prematurely, particularly when used extensively or near their rated power levels. Gaming and mining are especially taxing on them.
In the Reliability History and Event Viewer sections, monitor for a rise in error counts and diverse error types. This often signals a weakening or failing PSU.
Keep in mind that PSUs supply three voltage outputs: 3, 5, and 12 volts across different rails. A single voltage failure can cause significant damage.
Make sure all critical information is saved at least twice on separate storage locations away from the main computer. Confirm both backups can be retrieved and read properly.
If feasible, replace the PSU with another verified working unit. Avoid mixing cables from different PSUs.
I owned the original Tiamat 7.1 models which were notorious for driving issues, so I followed the suggested soundcard recommendations. The motherboard I used couldn’t handle them well, leading me to purchase a different sound card instead. I’d prefer another headset if I could, but even after buying the new one, the audio quality remained unsatisfactory. It didn’t improve much, especially since the surround sound didn’t match today’s virtual surround options.