F5F Stay Refreshed Hardware Desktop Issues with PC troubleshooting Need help identifying the problem? Let's figure it out together.

Issues with PC troubleshooting Need help identifying the problem? Let's figure it out together.

Issues with PC troubleshooting Need help identifying the problem? Let's figure it out together.

J
jaytjehXD
Member
96
02-06-2023, 05:23 PM
#1
Here’s a concise version of your summary:

I worked on a build for someone and faced several hurdles. Despite doubts, I installed the GPU because they’re not tech-savvy. Once it was set up, the PC started working smoothly. When it arrived, I had to guide them through connecting everything via video call—problems arose since the PC didn’t respond. A friend who builds PCs helped troubleshoot, pointing out faulty RAM sticks and a problematic PCIe slot. Eventually, they agreed to send it back.

Upon return, the GPU was damaged—specifically, the PCIe connector lacked a latch. This caused crashes, especially when movement occurred. I ran benchmarks and stress tests, which showed no issues with the CPU or memory. However, the PC would shut down randomly. After some discussion, we decided to send it back.

Now it arrived with a broken GPU and missing PCIe latch. The situation was frustrating for everyone involved. I’m trying to stay objective and ensure my actions are justified, both personally and professionally.
J
jaytjehXD
02-06-2023, 05:23 PM #1

Here’s a concise version of your summary:

I worked on a build for someone and faced several hurdles. Despite doubts, I installed the GPU because they’re not tech-savvy. Once it was set up, the PC started working smoothly. When it arrived, I had to guide them through connecting everything via video call—problems arose since the PC didn’t respond. A friend who builds PCs helped troubleshoot, pointing out faulty RAM sticks and a problematic PCIe slot. Eventually, they agreed to send it back.

Upon return, the GPU was damaged—specifically, the PCIe connector lacked a latch. This caused crashes, especially when movement occurred. I ran benchmarks and stress tests, which showed no issues with the CPU or memory. However, the PC would shut down randomly. After some discussion, we decided to send it back.

Now it arrived with a broken GPU and missing PCIe latch. The situation was frustrating for everyone involved. I’m trying to stay objective and ensure my actions are justified, both personally and professionally.

D
Daantjeplays
Member
157
02-16-2023, 11:22 AM
#2
I’d favor the bad/loose slot theory. Current flows through those tiny gold pins on the GPU and slot, and when they’re loose or unstable, the connections barely hold together, leading to power problems and safety shutdowns.
D
Daantjeplays
02-16-2023, 11:22 AM #2

I’d favor the bad/loose slot theory. Current flows through those tiny gold pins on the GPU and slot, and when they’re loose or unstable, the connections barely hold together, leading to power problems and safety shutdowns.