F5F Stay Refreshed Software PC Gaming Issues with Game Redemption on HTC Vive Players face problems when redeeming games through the HTC Vive platform.

Issues with Game Redemption on HTC Vive Players face problems when redeeming games through the HTC Vive platform.

Issues with Game Redemption on HTC Vive Players face problems when redeeming games through the HTC Vive platform.

H
126
09-02-2025, 03:58 AM
#1
Hey there, just got my HTC Vive for the first time. I’m really excited, but while trying to claim the included games, things went wrong. I redeemed Fallout 4 VR on Steam, then the browser crashed. After closing it, I tried back to the redemption page. It told me the code was already used, but said I still needed to buy Tilt Brush and Viveport. Need some advice?
H
HUNGERGAMEMARK
09-02-2025, 03:58 AM #1

Hey there, just got my HTC Vive for the first time. I’m really excited, but while trying to claim the included games, things went wrong. I redeemed Fallout 4 VR on Steam, then the browser crashed. After closing it, I tried back to the redemption page. It told me the code was already used, but said I still needed to buy Tilt Brush and Viveport. Need some advice?

M
Mikeahl
Member
196
09-04-2025, 12:19 AM
#2
Have you reached out to their customer service team?
M
Mikeahl
09-04-2025, 12:19 AM #2

Have you reached out to their customer service team?

Z
Zelnuc
Junior Member
18
09-04-2025, 06:00 AM
#3
Contact the help desk.
Z
Zelnuc
09-04-2025, 06:00 AM #3

Contact the help desk.

T
TheNamesAidan
Member
194
09-04-2025, 01:24 PM
#4
It's not accessible at the moment.
T
TheNamesAidan
09-04-2025, 01:24 PM #4

It's not accessible at the moment.

J
JoaoRibeiroBR
Junior Member
20
09-04-2025, 04:37 PM
#5
I mean this clearly. What specific question or point are you referring to?
J
JoaoRibeiroBR
09-04-2025, 04:37 PM #5

I mean this clearly. What specific question or point are you referring to?

K
Killingpig
Member
56
09-08-2025, 08:59 PM
#6
Our support team is currently offline. You can reach us by email.
K
Killingpig
09-08-2025, 08:59 PM #6

Our support team is currently offline. You can reach us by email.

F
Fluffycakes123
Senior Member
696
09-23-2025, 09:19 PM
#7
Reach out to them through email and hold off on assuming a response. Avoid depending solely on the live chat support. Make sure to reference us so we’re alerted to your messages.
F
Fluffycakes123
09-23-2025, 09:19 PM #7

Reach out to them through email and hold off on assuming a response. Avoid depending solely on the live chat support. Make sure to reference us so we’re alerted to your messages.