Issues with Asus ROG Flow X16 frequent crashes and BSODs.
Issues with Asus ROG Flow X16 frequent crashes and BSODs.
Hey there! I have a puzzling situation that hasn’t come up before, and I’m not sure what to do next. I got a brand new ASUS ROG Flow x16 for Christmas in 2024. At first, it worked well, but occasionally I’d see a BSOD with the message “Critical_Process_Died.” It seemed to happen a few times between Christmas and early January. After that, everything ran smoothly, even after I added a second M.2 1TB SSD. By February, things got worse. My partner and I adopted a dog, so I had to stay home with her for a while until she could go to doggy day. My job required Citrix Cloud, so we needed personal devices, and I set up a Dell Ultrawide 34-inch monitor with a USB C dock. This started causing problems. When I connected the laptop to the ROG Flow x16, it would freeze for about two seconds before restarting and showing the same BSOD. After a few restarts, it worked fine again. But once I unplugged it, it would freeze, crash, and then trigger the BSOD again. Even after disconnecting, it would crash once when I shut it down and then restart normally afterward. Sometimes it would try to fix itself after the crash, but often it stuck. Eventually, I stopped using that dock and switched to a Surface Laptop 4, which worked perfectly with the dock. I also tried connecting it to a 3080 XG Mobile, but it only crashed if the connection failed. Right now, the laptop is really frustrating—every time I power it on it freezes, crashes, and takes about five minutes to fix. All drivers are updated, and I’ve reset it to factory settings, but it still crashes regularly. I took a photo during a Best Buy visit when I changed the pin, but it’s too long and doesn’t show much. If you can help, any advice would be greatly appreciated. I’m open to sharing more details for diagnosis.
Thank you for the introduction! I'll start with Asus right away. Each time I attempt to open a ticket through ASUS, it prompts me to use Best Buy. Best Buy would only process it if I paid extra fees for diagnosis and software repair, as they believe the issue involves software.
Visit C:\Windows\Minidump and verify the presence of any minidump files. If found, return to the Windows directory and transfer the entire Minidump folder to the Downloads folder (use your desktop if OneDrive isn't available). Compress the copied folder and include it in a post. Please adhere strictly to the provided steps, as Windows doesn't permit modifications there. I should be able to determine whether it's software based using the dump files.
It came back from ASUS RMA with some improvements. The laptop now connects via USB C. The main problem after returning is that when it powers on from hibernation or shuts down, it jumps to your desktop, freezes, and crashes after a minute. I checked the Event Viewer and found error codes 10 and 214 related to app readiness. Do you have the minidump files?
Retrieve the dump files as requested. ASUS provided the information about what they did with it.
Several factors may hinder dump file generation. Incorrect storage devices, encryption methods like BitLocker, and processes running outside Windows can block writing. Insufficient space on the drive where the page file resides prevents it from functioning. Ensure your RAM plus an additional 3-4GB of free space are available. Adjusting the page file size manually must match this minimum requirement. Ideally, keep it managed by the system. When a crash occurs, data is written to the page file and used to build a dump during the next startup. If storage issues arise, the drive hosting the page file is likely the culprit. Typically, the page file resides on the same disk as Windows, though it can be elsewhere. To confirm the location, run the command in PowerShell: Get-CimInstance -ClassName Win32_PageFileUsage -Property * This will display the exact path, such as "C:\pagefile.sys". The page file may also be relocated for testing purposes.