Issues accessing the link due to MS account mismatch or forgotten login details.
Issues accessing the link due to MS account mismatch or forgotten login details.
You’ve upgraded all your PCs to Windows 10 and connected them to your Microsoft account. You’re facing an RMA issue for the motherboard and licensing problems if you don’t back up anything. The process you followed works on all devices, but the login can be cumbersome. You might need to create a fresh Microsoft account and link it to the PCs instead of trying to manage multiple old accounts. If one PC is tied to another existing account, linking that second account could help resolve the confusion.
Log in to https://account.microsoft.com/account/connect-devices. It will display the computer name associated with your account. You can also open Device Info to view the hardware details and confirm the exact PC linked.
I believe I misplaced some accounts and a couple of older PCs, plus two licenses were lost.
RMA should include a mobile model. The Asus B350plus is being swapped with the B350 F version. Licensing cannot be connected back to the previous account. The device isn't visible, but I can connect to an account set up via virtual machine... It seems I might have to keep it inactive.