Issue with stuttering and brief screen glitches while playing
Issue with stuttering and brief screen glitches while playing
Hello, I'm new to this site but have relied on your solutions for a long time. You've all made a big difference for me and I'm hoping you can assist again.
I own a PC that handles various games well without any problems for the past two years. For the last two months, I experience stutters during gameplay, especially in online matches. Recently, a new issue appeared: my monitor suddenly goes black for a second, then restarts, and a "display port 2" alert appears. This problem mostly occurs when playing at 240 Hz on a 240 Hz monitor, though it also happens with an HDMI connection at 144 Hz, albeit less severely. It affects almost all games, regardless of intensity. Notably, this issue is most severe in League of Legends, even after testing different mice and controllers.
I've tried using Ethernet and purchased an Asus Wi-Fi chip to check internet stability. I also visited my parents' house and encountered the same problem—no ping drops, frame drops, or latency issues. A repair shop here couldn't reproduce it because they didn’t use a 240 Hz monitor and weren’t playing games. They ran a 3D benchmark and confirmed everything was normal. They checked my RAM individually, reinstalled drivers, scanned for malware, and performed standard health checks—all passed.
However, I noticed excessive thermal paste on my CPU, which caused the computer to overheat slightly. They resolved that issue. I've tested various display ports, HDMI cables, and ports.
This is the first time the problem isn’t immediately clear to me, and I’m feeling quite uncertain. Since the black screen started, I suspect a power supply issue, but I’m not sure if it would have caused failure otherwise.
My system details:
- AMD Ryzen 9 5900X
- ASUS PRIME X570-P
- 32 GB DDR3 RAM
- NVIDIA GeForce RTX 3080
- 2TB HDD, 1 TB SSD
- 1000W Gold Standard Power Supply
I’ve been really frustrated trying to fix this myself, and my knowledge isn’t very deep. Any advice or suggestions would be greatly appreciated.
Welcome to the forums, newcomer!
1000W is the claimed power output of the device, while Gold signifies its 80+ efficiency rating. Could you provide the model and age of this unit?
ASUS PRIME X570-P
Are you looking for the BIOS version for your motherboard?
Have you attempted using DDU to eliminate all GPU drivers (Intel, AMD, Nvidia) in Safe Mode, followed by a manual reinstall with the newest GPU driver from Nvidia's support site via an elevated command?
Hi, thank you for your reply. I'm unable to open the case right now to verify the PSU brand, but I plan to check tomorrow morning. The BIOS version/date indicates AMI 5013, dated 3/22/2024, and SMBIOS is 3.3. Edit: The repair shop updated the BIOS when I brought it in. I've never used DDU to remove drivers before; I read about it once but never tried it. When I took it to the shop, I thought they replaced all drivers manually, but I'm sure I can do that myself.