F5F Stay Refreshed Hardware Desktop Issue with persistent screen freeze following software update.

Issue with persistent screen freeze following software update.

Issue with persistent screen freeze following software update.

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feryara
Member
105
10-27-2016, 08:22 AM
#1
I've been working on my friend's computer lately. It hasn't been used in five years, and when I turned it on there were some problems. The original graphics card—a Sapphire HD 7770—didn't display video, so I replaced it with a 1050ti. That fixed the video output but caused blue screens after about two minutes of startup. It was a clean Windows 10 installation on a brand new SSD. I managed to stop the blue screens by restarting in safe mode and installing basic GPU drivers through Device Manager. Trying to use NVIDIA GeForce Experience afterward always triggered the issue again. Full specs: CPU Core i5 4690k @ 3.5GHz, 8GB DDR3 RAM at 1600MHz, GPU Zotac GTX 1050ti, motherboard ASUS 297-A, PSU EVGA Supernova 650. BlueScreen error: Stop code VIDEO TDR FAILURE What failed: nvlddmkm.sys Help needed with drivers without triggering the crash.
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feryara
10-27-2016, 08:22 AM #1

I've been working on my friend's computer lately. It hasn't been used in five years, and when I turned it on there were some problems. The original graphics card—a Sapphire HD 7770—didn't display video, so I replaced it with a 1050ti. That fixed the video output but caused blue screens after about two minutes of startup. It was a clean Windows 10 installation on a brand new SSD. I managed to stop the blue screens by restarting in safe mode and installing basic GPU drivers through Device Manager. Trying to use NVIDIA GeForce Experience afterward always triggered the issue again. Full specs: CPU Core i5 4690k @ 3.5GHz, 8GB DDR3 RAM at 1600MHz, GPU Zotac GTX 1050ti, motherboard ASUS 297-A, PSU EVGA Supernova 650. BlueScreen error: Stop code VIDEO TDR FAILURE What failed: nvlddmkm.sys Help needed with drivers without triggering the crash.

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jackhammer212
Member
215
10-27-2016, 10:04 AM
#2
Adhere to the BSOD guidance and include dump files in your submission. If accessing regular Windows isn't possible, consider Safe Mode with Networking. The Video_TDR_Failure typically points to a GPU issue, but we can examine the dump files more closely.
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jackhammer212
10-27-2016, 10:04 AM #2

Adhere to the BSOD guidance and include dump files in your submission. If accessing regular Windows isn't possible, consider Safe Mode with Networking. The Video_TDR_Failure typically points to a GPU issue, but we can examine the dump files more closely.

C
chapi89
Member
193
10-27-2016, 05:14 PM
#3
It might relate to the power supply for the GPU or the connection between the motherboard and the GPU. More tests are needed to pinpoint the issue. Insufficient power can trigger BSODs. Sometimes problems only appear after components heat up. I’d try the HD7770 to check if it works. If it does, examine the PSU or the power cables linking from the PSU to the GPU—next up could be the motherboard, possibly damaged PCIE slot, etc., all tied to power issues.
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chapi89
10-27-2016, 05:14 PM #3

It might relate to the power supply for the GPU or the connection between the motherboard and the GPU. More tests are needed to pinpoint the issue. Insufficient power can trigger BSODs. Sometimes problems only appear after components heat up. I’d try the HD7770 to check if it works. If it does, examine the PSU or the power cables linking from the PSU to the GPU—next up could be the motherboard, possibly damaged PCIE slot, etc., all tied to power issues.

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Brady514166
Junior Member
43
10-31-2016, 03:29 AM
#4
Appreciate the guidance. Both the hd7770 and the GTX 1050ti function perfectly on my setup. I’m heading over to friends soon to test it again. I’ll inspect the power supply and motherboard, gather the diagnostic files, and try to pinpoint the issue.
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Brady514166
10-31-2016, 03:29 AM #4

Appreciate the guidance. Both the hd7770 and the GTX 1050ti function perfectly on my setup. I’m heading over to friends soon to test it again. I’ll inspect the power supply and motherboard, gather the diagnostic files, and try to pinpoint the issue.

J
JoJoRageux
Member
153
10-31-2016, 05:09 AM
#5
The 1050ti gets power straight from the PCIe port, which helps eliminate PSU problems. This ASUS board has two PCIe X16 slots, so I placed the card in slot two instead of one and everything functioned smoothly. CSGO benchmarks performed well, suggesting the first PCIe slot was likely faulty. Despite this, the system seems stable, and I appreciate the assistance.
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JoJoRageux
10-31-2016, 05:09 AM #5

The 1050ti gets power straight from the PCIe port, which helps eliminate PSU problems. This ASUS board has two PCIe X16 slots, so I placed the card in slot two instead of one and everything functioned smoothly. CSGO benchmarks performed well, suggesting the first PCIe slot was likely faulty. Despite this, the system seems stable, and I appreciate the assistance.

Z
Zeniv
Junior Member
33
11-01-2016, 12:08 PM
#6
Great! You're welcome.
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Zeniv
11-01-2016, 12:08 PM #6

Great! You're welcome.