Issue with PC displaying black screen problem
Issue with PC displaying black screen problem
My computer screen is gradually going black. Sometimes it takes a long time before this happens, other times it occurs quickly, and I've also noticed some unusual interruptions on the display when it did.
Additional signs:
* Failed to boot. This was the first time it happened (now it hasn't occurred again)
* I didn’t notice exactly what was happening, but it seems like a boot loop.
* There was a strange sound from the headphones during the black screen.
* I can’t perform any actions with the computer using CTRL + ALT + DELETE.
* The only solution is to force shut down the machine and restart it; after that it works again.
* The same problem can reappear.
* The PSU made unusual noises once. I’ve replaced several of them (details later).
* I’ve tried the following solutions:
1. Swapping the SSD
2. Replacing the RAM
3. Installing a brand new motherboard and CPU
4. Replacing the PSU under warranty
These attempts didn’t resolve the issue initially.
However, the problem still occurred, so I returned it for troubleshooting.
They discovered another issue and sent me a new unit of the same brand and model, but the problem persisted.
I returned it again, and they found yet another problem. I bought a completely different brand now.
Today, while testing it, the issue still shows up.
* Removing faulty HDDs and unplugging other drives
* Updating all drivers
* Testing a different graphics card
* Trying another mouse
* Addressing cooling issues (it got too hot)
* Running a stress test
I’ve been trying these steps in a different sequence, sometimes by accident.
I’m really hoping someone can identify the problem.
I’m becoming very anxious whenever it happens again, especially after spending so much on everything...
I don’t think it’s due to a bad HDD or my graphics card damaging the PSU each time? Is that even possible?
I haven’t noticed any signs of failing HDDs or graphics cards in the ones I still have.
Computer specifications:
PSU - be quiet! Straight Power 12 Platinum 850W
Windows 11 Professional
Gigabyte Z490 UD
32 GB RAM
Intel Core i5 10400F
Radeon R9 390 Gaming 8 GB
2 Samsung SSDs
The PC was built in 2015 but has been upgraded further.
Old PSU: Deepcool DQ750
Welcome to the forums, newcomer!
Gigabyte Z490 UD
Make sure you're on the latest BIOS version.
As for your mention of swapping the board, did you swap out for a like-for-like board or another make and model motherboard?
Use DDU to remove all GPU drivers(Intel, Nvidia and AMD) in Safe Mode then manually install the latest GPU driver sourced from AMD's support site in an elevated command, i.e, Right click installer>Run as Administrator.
I really don't hope it is a bad HDD or my graphics card that have been destroying the PSU each time? If that is even possible?
You might want to source(borrow, not buy) a discrete GPU to rule out your R9 390 is the root cause of the issue. It's times like this that an non-F SKU processor comes in handy as the iGPU would've told you if the system without the GPU is triggering the same issue.
32 gb ram
Got a link to the ram used? Have you tried with one stick of ram in slot A2?
Is your outlet grounded?
Motherboard and CPU:
ASUS TUF Gaming B550-Plus
AMD Ryzen 7 5700 3.7 GHz 20MB.
Drivers – I’ve been attempting to uninstall the previous ones and then install new ones.
Bios – Updating seems quite dangerous, as it might occur during the process. I’m not sure if I want to risk damaging the whole motherboard.
Ram – Corsair Vengeance LPX DDR4 3600MHz 32GB
https://www.netonnet.se/art/datorkompone...4756.8996/
I previously used some HyperX models.
The exact model name is unclear to me.
I can verify it tomorrow if you’d like.
Hmm, I don’t think so; I’ll try again tomorrow just in case. It seems I’ve been trying but in the wrong slot.
Since I’m not from an English-speaking country, perhaps Google Translate could help if you need to review the link.
GPU – I’m not entirely certain what you meant.
I was testing with a very old graphics card that I had on hand.
Would you like me to borrow another one for testing?
Yes, I have a grounded OTULET and the PC power cable is plugged directly into the power outlet.
Interesting, so I was testing the pc once more today.
There was some interference on the screen.
It appeared "on top" with lines similar to this: https://www.shutterstock.com/sv/video/cl...-tv-switch
But much less, it only shows for a brief moment or so and then vanishes (it can happen suddenly before the computer freezes. Sometimes it takes a long time until it actually freezes).
I experienced this interference when the system froze as well.
This time, I didn’t hear any unusual sounds from the headphones.
When the screen went black (because of the freeze) after about a second before the audio cut out, I almost forgot to mention—it usually happens way before the monitor shows it can't find a signal and the screen goes dark.
This time, it didn’t occur at all. The monitor itself wasn’t complaining about connection or signal issues.