Issue with opening the Nvidia Control Panel and updating drivers.
Issue with opening the Nvidia Control Panel and updating drivers.
We own an MSI Laptop. Here are the specifications: i7-7700hq, 16GB RAM, GTX 1060, 128GB Transcend M.2 SSD, 1TB HGST HDD, Windows 11 Pro 22H2. The Spider-Man Remaster could not be launched; the application would terminate with a GPU-related error. In Device Manager, the 1060 displayed an Exclamation Point. I executed GeForce Experience and updated the driver. After installation, the software still presented "Express Installation" and "Customer Installation" choices, suggesting the driver wasn’t applied. Checked Device Manager again—GPU status remained normal. Restarted the machine and attempted to launch Spider-Man once more, but it crashed once more. Device Manager still showed the 1060 with an Exclamation Point.
I removed GeForce Experience (referred to as GE), rebooted, applied Windows Updates, then reinstalled GE. Installation completed, yet the app still displayed the same installation options. Opened Nvidia Control Panel; the wheel spun briefly before closing.
I uninstalled GE, rebooted, performed Windows Updates, downloaded GE again, and reinstalled it. After installation, the app still showed "Express Installation" and "Customer Installation." Attempted to access Nvidia Control Panel via the wheel, but it remained unresponsive for approximately two seconds.
I downloaded the DDU, entered Safe Mode, and ran the DDU; the system rebooted.
During installation, I tried downloading the standalone Nvidia Driver and chose not to install GE, opting only for the driver. After rebooting, everything appeared correct in Device Manager. Still encountered the same wheel-spinning issue when trying to open Nvidia Control Panel.
I have cleared the boot partition in DISKPART, reinstalled Windows 11 Pro, and then ran the original drivers from MSI for the GPU. Despite these steps, the Nvidia Control Panel remains unresponsive or failed to open.
I have consulted numerous online guides addressing this problem, but none of the suggested fixes resolved the issue.
If you need further details on the troubleshooting steps I attempted, I’ve gone through each option discussed across these forums.
You understand your CPU isn't compatible with Windows 11, correct?
Windows processor requirements Windows 11 only supports Intel processors
This document outlines the Intel chips that work with Windows 11 systems, including custom installations.
learn.microsoft.com
Without platform compatibility, you're likely encountering driver issues. How did you get Windows 11? Were you using a workaround to skip the CPU verification, or is this a known limitation of Windows 11?
i7-7700hq isn't compatible with Windows 11
It's best to revert to Windows 10 and check if the same issues persist with Nvidia applications.
I am aware. I tried the install of 11 after having all of the same issues on Windows 10. This is a new installation.
Considering how outdated the hardware is, it wouldn't be unexpected that the GPU is beginning to fail and is only barely functioning to let the OS know it's there. At least yours lasted longer. I owned a laptop for roughly 18 months, where the GPU seemed okay until I applied heavy demands on it, at which point it would stop working.
Yeah, I'm not surprised at all. It's actually odd that such a powerful setup from that generation still works well. It's also likely that many people used it heavily. Heat is a big issue, and laptop makers seem to ignore the lack of proper cooling in these high-end models, especially those marketed as "gaming" devices. That's probably why they don't last much longer than the warranty period.
I had the same issue where NVIDIA control panel refused to open, and it was connected to Windows refusing to use an unsigned driver (I think). It had worked with an older driver. I never had GE installed at all. However, you are affected by such more serious issues it's impossible to assume that's the reason. (I feel for you ... I can't buy new computers every couple years, either!) I had integrity checks disabled at the time I reinstalled the driver and tested NCP again.
As for the installer running with those options, you can actually do a "clean install" with the NVIDIA installer, or use it to uninstall or install other software components beyond the driver which are included in the program. So I can't speak for your version, but it's not unusual.