Issue with laptop keyboard malfunctioning during startup on Windows 11
Issue with laptop keyboard malfunctioning during startup on Windows 11
Laptop Specifications:
DELL-5502
11th Gen Intel® Core™ i7-1165G7 @ 2.80GHz (1.69 GHz)
RAM 16.0 GB
I recently changed from Windows 10 to Windows 11.
It functioned properly at first, but in the past few days I've had to restart my laptop several times because the keyboard stopped working completely when starting up. After a restart, the keyboard worked again.
During the most recent incident, I attempted to restart Windows Explorer instead of a full system reboot, but the keyboard remained unresponsive.
Uncertain if an update caused this issue. Could others be facing similar problems?
I ran sfc /scannow and everything appeared normal.
EDIT: it seems to occur whenever the computer powers on. It was sporadic recently, now it happens constantly. I removed my keyboard drivers, but that didn't solve the problem. So I turned off "fast start up" as a temporary fix. Disabling it lets the keyboard be detected at startup, but I want to understand the root cause instead of just using a quick workaround.
Everything was fine with Windows 10.
🙁
I upgraded from Windows 10 to Windows 11 about three weeks ago. If you followed the internal upgrade route, make sure to back up your mission-critical data first. Then rebuild your bootable installer for Windows 11, format it, and reinstall the operating system in offline mode. Install all necessary drivers manually using the latest versions, opening the installer with a right-click and selecting Run as Administrator.
It seems like there might be a physical problem with the keyboard connector or the keyboard itself. Personally, if you still have it under warranty—which you should because you've been using it for three weeks—I would just use the warranty to resolve the issue or replace it. Beyond that, voiding the warranty isn't something I'd recommend right now; instead, you could try opening it yourself and checking how the connector connects to the main board before deciding on a replacement.