Issue with HP OfficeJt Pro 8100 printer malfunction.
Issue with HP OfficeJt Pro 8100 printer malfunction.
I put in new HP 950/951 ink cartridges into our OfficeJet Pro 8100 and managed to print 40-50 pages. A few hours later I received an error about a printer or cartridge issue, so I turned it off and on again. After unplugging and replugging the device, nothing changed. I removed it, reinstalled it, and Windows 10 can't locate it anymore. I used HP diagnostics but the printer isn't found. It's set up to connect wirelessly to the network. Recommendation? Am I wasting $81 on the Black and Tri-color?
Are you sure the new ink cartridges are genuine HP products? Not a refurbished or fake item?
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Remove the "wireless" aspect. Use a wired printer connection for additional troubleshooting and diagnosis.
Run printer self-tests, print its status/configuration reports, cleaning SOPs.
Identify any further information that might be useful.