Issue with CPU performance or functionality.

156

08-13-2019, 06:53 PM

I have a friend who switched from a Ryzen 3 1200 to a Ryzen 5 3600x. After the change, the PC wouldn't start up, and the case lights didn't activate either. The fans on both the case and CPU turned on, leading us to think the CPU was faulty. We returned it and got a replacement, but the issue continued with the new CPU. The old Ryzen 3 worked fine. We also updated the BIOS and waited about 15 minutes for booting. Now we're dealing with no HDMI output from neither the motherboard nor the GPU.

Here are the specs:

KingNolan04

08-13-2019, 06:53 PM #1

EuropeanUnion
Senior Member

700

08-15-2019, 06:49 AM

The motherboard indicates the appropriate BIOS version to ensure third-gen compatibility.

EuropeanUnion

08-15-2019, 06:49 AM #2

The motherboard indicates the appropriate BIOS version to ensure third-gen compatibility.

Strescipe
Member

145

08-17-2019, 01:10 AM

It confirms the most recent version is accessible.

Strescipe

08-17-2019, 01:10 AM #3

It confirms the most recent version is accessible.

NALLE_PUH
Member

170

08-17-2019, 02:25 AM

I hope you didn’t receive the same faulty CPU, could you tell me which store it came from? Is it feasible to exchange it for a different model without the x variant?

NALLE_PUH

08-17-2019, 02:25 AM #4

I hope you didn’t receive the same faulty CPU, could you tell me which store it came from? Is it feasible to exchange it for a different model without the x variant?

Setiii
Junior Member

08-17-2019, 06:46 AM

It's a different CPU since it was purchased from another supplier before the previous one was returned

Setiii

08-17-2019, 06:46 AM #5

It's a different CPU since it was purchased from another supplier before the previous one was returned

JustPreHead
Member

08-17-2019, 03:09 PM

Consider reinstalling the old CPU; it's possible the motherboard was damaged during the replacement.

JustPreHead

08-17-2019, 03:09 PM #6

Consider reinstalling the old CPU; it's possible the motherboard was damaged during the replacement.

Jae2605
Member

203

08-17-2019, 06:23 PM

We did, he's operating the computer normally at the moment.

Jae2605

08-17-2019, 06:23 PM #7

We did, he's operating the computer normally at the moment.

saukeuchiuchi
Senior Member

621

08-18-2019, 10:53 PM

He previously used an older CPU and had some original configurations before. The BIOS was reset to its standard settings.

saukeuchiuchi

08-18-2019, 10:53 PM #8

He previously used an older CPU and had some original configurations before. The BIOS was reset to its standard settings.

HylianEevee
Member

08-28-2019, 03:18 PM

He didn't have any overclocking configurations, and we indeed reinitialized the BIOS settings.

HylianEevee

08-28-2019, 03:18 PM #9

He didn't have any overclocking configurations, and we indeed reinitialized the BIOS settings.

MineFloYT
Member

190

08-29-2019, 02:59 AM

#10

Discovered you require the beta version of the BIOS to operate the third generation.

MineFloYT

08-29-2019, 02:59 AM #10

Discovered you require the beta version of the BIOS to operate the third generation.