F5F Stay Refreshed Hardware Desktop Issue with black screen crashes in 4K resolution.

Issue with black screen crashes in 4K resolution.

Issue with black screen crashes in 4K resolution.

T
thefrogkid
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11-08-2020, 09:32 PM
#1
ASUS TUF Z490 Plus with Wi-Fi, 32 GB TridentZ, 3000Hz MSI 6800XT Gaming X Trio i7-10700K CORSAIR RM750, 80 W Gold. When playing at 4K I experience black screen crashes occasionally—sometimes fans are spinning nonstop, other times none at all. The only solution is a hard reset. Stable performance at 1080p and 1440p. Temperatures during crashes were around CPU 35-45°C and GPU 65-70°C, tracked via MSI Afterburner. Games that crashed include CyberPunk2077, Witcher 3, Mass Effect Andromeda, Magic: Legend, Horizon Zero Dawn. No crash on Borderlands 3 or Star Wars: Fallen Order. Anyone else facing this issue? Any known solutions? Appreciate your help.
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T
thefrogkid
11-08-2020, 09:32 PM #1

ASUS TUF Z490 Plus with Wi-Fi, 32 GB TridentZ, 3000Hz MSI 6800XT Gaming X Trio i7-10700K CORSAIR RM750, 80 W Gold. When playing at 4K I experience black screen crashes occasionally—sometimes fans are spinning nonstop, other times none at all. The only solution is a hard reset. Stable performance at 1080p and 1440p. Temperatures during crashes were around CPU 35-45°C and GPU 65-70°C, tracked via MSI Afterburner. Games that crashed include CyberPunk2077, Witcher 3, Mass Effect Andromeda, Magic: Legend, Horizon Zero Dawn. No crash on Borderlands 3 or Star Wars: Fallen Order. Anyone else facing this issue? Any known solutions? Appreciate your help.

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GetUSom
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11-10-2020, 06:28 PM
#2
I linked your 6800xt using a single cable. Check if both connections are secure. Your card requires power, and the lower resolution performance might indicate an issue.
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G
GetUSom
11-10-2020, 06:28 PM #2

I linked your 6800xt using a single cable. Check if both connections are secure. Your card requires power, and the lower resolution performance might indicate an issue.

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Tim9810
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11-10-2020, 10:25 PM
#3
Did I misunderstand what you were asking about the GPU issue?
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Tim9810
11-10-2020, 10:25 PM #3

Did I misunderstand what you were asking about the GPU issue?

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Paddy2p
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11-16-2020, 10:02 PM
#4
Up until now, removing Adrenaline2020 and using the video driver without it has worked. I’ll wait a few days and test the most unstable games before labeling this as a solution. Check the video for instructions on how to proceed.
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Paddy2p
11-16-2020, 10:02 PM #4

Up until now, removing Adrenaline2020 and using the video driver without it has worked. I’ll wait a few days and test the most unstable games before labeling this as a solution. Check the video for instructions on how to proceed.

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Cv7
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11-17-2020, 01:36 PM
#5
I experienced the same problem, did you resolve it with that solution?
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C
Cv7
11-17-2020, 01:36 PM #5

I experienced the same problem, did you resolve it with that solution?

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Mishany174
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12-06-2020, 01:55 PM
#6
Thanks a lot! It worked without any issues so far—just testing for about ten minutes. Usually it crashes right away, but this one seems fine. I’ll keep it running all day to be sure! The driver might be having trouble with certain hardware, though.
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M
Mishany174
12-06-2020, 01:55 PM #6

Thanks a lot! It worked without any issues so far—just testing for about ten minutes. Usually it crashes right away, but this one seems fine. I’ll keep it running all day to be sure! The driver might be having trouble with certain hardware, though.

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_ErikThePanda_
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12-06-2020, 07:39 PM
#7
It's crazy that this solved my issue. I was seeing black screen and where I'd have to restart but it would restart with failed drivers like the gpu had gone into limp mode.. I decided to use this install drivers method after I run DDU which is supposed to remove everything amd related.. This was happening to me when I was playing SOME games in 4k not all just some and it was always the same games that would cause it. I have a 5800x and a 6800xt with 32gb 3600mhz ram msi tomahawk mobo and 1000w corsair PSU. My brain would like to think that this is gone forever but maybe the software causes certain boundaries in hardware limitations/instabilities to be obvious. We shall see. Ps I know this is an old friend but it SEOs well and I want people to know that it's still relevant today!
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_ErikThePanda_
12-06-2020, 07:39 PM #7

It's crazy that this solved my issue. I was seeing black screen and where I'd have to restart but it would restart with failed drivers like the gpu had gone into limp mode.. I decided to use this install drivers method after I run DDU which is supposed to remove everything amd related.. This was happening to me when I was playing SOME games in 4k not all just some and it was always the same games that would cause it. I have a 5800x and a 6800xt with 32gb 3600mhz ram msi tomahawk mobo and 1000w corsair PSU. My brain would like to think that this is gone forever but maybe the software causes certain boundaries in hardware limitations/instabilities to be obvious. We shall see. Ps I know this is an old friend but it SEOs well and I want people to know that it's still relevant today!

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