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Issue with ASUS TUF FX608JMR-F16.I75060 where keyboard inputs stop when CPU usage is high in games

Issue with ASUS TUF FX608JMR-F16.I75060 where keyboard inputs stop when CPU usage is high in games

T
Thunderbear55
Junior Member
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21
01-04-2021, 12:03 PM
#1
Hey all. This website kept coming up during my searches to try and troubleshoot this issue so I figured I'd post this thread here, apologies if there's a better subforum for this. I wasn't finding a solution in the World of Warcraft forums so I'm desperately trying anywhere else with people who know about technology. The main reason I'm posting this in a normal tech forum is because I can't be certain this is an issue exclusive to World of Warcraft.
So I just got a new laptop last week (ASUS TUF FX608JMR-F16.I75060 i7-14650HX, RTX 5060, 32GB RAM, Windows 11) and have been having a massive issue with WoW that I just can’t resolve for the life of me. Seemingly at random it’ll start dropping keyboard inputs, ranging from moderate irritation to completely unplayable. By this I mean I can be typing and it’ll skip key inputs, not any specific key but the entire keyboard. It could be one key press or even a key combination.
As far as I can tell this is an issue exclusively with WoW, not with the laptop itself. When it’s occurring in a chat box it almost feels like the difference between software mouse input and hardware, if that makes sense. I can physically feel the difference between the time it takes for a character to type when the issue is in play.
It becomes significantly worse of an issue in times when the hardware is being stressed. For example, if I enter into a main city with lots of players (which usually drops my FPS from 100 to the 40s-60s) it amps up, but if I go to an empty zone then it only becomes noticeable if I uncap my frame-rate.
I am not reaching even 60% CPU utilization at peak, GPU utilization is around 80-90% if I leave the game uncapped (but I don't do that unless I'm stress testing this specific issue.)
I’ve tried (brace yourselves):
Set to High Performance power plan, made sure maximum processor state was at 100%
Removing all addons, cleaning Cache and WTF.
Running WoW at minimal graphics settings.
Switching APIs
Turning off nVidia Smooth Motion
Set affinity to high
Added allowBackgroundInput “1”, synchronizeinput “0”, rawMouseEnable “0/1”, processAffinityMask “0” to the Config.wtf
Turned off full-screen optimization
Forced Windows to only use the discrete GPU with no Optimus enabled
Turned off all in-game overlays
Set compatibility mode to Windows 8, Run as Admin
Ran WoW with no OEM software active that could conflict.
Uninstalled/Re-installed keyboard drivers
Updated ALL drivers including BIOS
Changed keyboard repeat delay/repeat rate
Turned off low latency mode.
A complete clean Windows 11 install, with a clean WoW install (even though both are so recent it wouldn’t make sense to be the issue.)
Set max FPS to 60 to prevent any potential thermal throttling issues.
Turned off Target FPS in WoW, played around with all other graphics settings.
Disabled E-Cores
Completely disabled GameBarPresenceWriter.exe and Microsoft Game Bar
Uninstalled all Xbox utilities
Disabled USB Selective Suspend
Uninstalled Copilot
Disabled Hibernation
Stripped services down to only vital Microsoft ones, setting non-vital services to manual only
Disabled the Touchpad service
Killed nearly all non-vital Windows processes including those related to OneDrive, Xbox, Nvidia, Intel, etc
Disabled Gsync
Disabled Hardware Acceleration in other apps
Moved WoW to my second SSD (which is brand new, not from the OEM)
Used Process Lasso to disable E-Cores, disable hyperthreading and stagger threads being used by WoW.
Disabled CPU boost
Probably more I've totally forgotten at this point
Some of these are obviously quite destructive to the OS but I reverted the changes once I confirmed they were not the issue. I don't have much of the ASUS bloatware installed, I stripped it down to just the vital services and G-Helper to replace ArmouryCrate but the issue occurs whether I'm on a clean install of Windows or the OEM install with all the bloatware active.
As far as I can tell this issue is only occurring in World of Warcraft, but WoW is the most CPU intensive game I play. The temps are relatively normal for this laptop (under load CPU hovers in the high 80s-low 90s, GPU in the 70s) and the keyboard functions perfectly normally outside of WoW. My laptop is on a (relatively ineffective) cooling pad, but it's elevated.
Here are my LatencyMon results from playing WoW with the issue in play. If this is a throttling issue I have no idea how I'm supposed to deal with it because it seems as though there's no control methods accessible to me, I've checked the BIOS and don't see anything obvious that'd let me do that (save enabling overclocking maybe?.)
Any ideas?
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T
Thunderbear55
01-04-2021, 12:03 PM #1

Hey all. This website kept coming up during my searches to try and troubleshoot this issue so I figured I'd post this thread here, apologies if there's a better subforum for this. I wasn't finding a solution in the World of Warcraft forums so I'm desperately trying anywhere else with people who know about technology. The main reason I'm posting this in a normal tech forum is because I can't be certain this is an issue exclusive to World of Warcraft.
So I just got a new laptop last week (ASUS TUF FX608JMR-F16.I75060 i7-14650HX, RTX 5060, 32GB RAM, Windows 11) and have been having a massive issue with WoW that I just can’t resolve for the life of me. Seemingly at random it’ll start dropping keyboard inputs, ranging from moderate irritation to completely unplayable. By this I mean I can be typing and it’ll skip key inputs, not any specific key but the entire keyboard. It could be one key press or even a key combination.
As far as I can tell this is an issue exclusively with WoW, not with the laptop itself. When it’s occurring in a chat box it almost feels like the difference between software mouse input and hardware, if that makes sense. I can physically feel the difference between the time it takes for a character to type when the issue is in play.
It becomes significantly worse of an issue in times when the hardware is being stressed. For example, if I enter into a main city with lots of players (which usually drops my FPS from 100 to the 40s-60s) it amps up, but if I go to an empty zone then it only becomes noticeable if I uncap my frame-rate.
I am not reaching even 60% CPU utilization at peak, GPU utilization is around 80-90% if I leave the game uncapped (but I don't do that unless I'm stress testing this specific issue.)
I’ve tried (brace yourselves):
Set to High Performance power plan, made sure maximum processor state was at 100%
Removing all addons, cleaning Cache and WTF.
Running WoW at minimal graphics settings.
Switching APIs
Turning off nVidia Smooth Motion
Set affinity to high
Added allowBackgroundInput “1”, synchronizeinput “0”, rawMouseEnable “0/1”, processAffinityMask “0” to the Config.wtf
Turned off full-screen optimization
Forced Windows to only use the discrete GPU with no Optimus enabled
Turned off all in-game overlays
Set compatibility mode to Windows 8, Run as Admin
Ran WoW with no OEM software active that could conflict.
Uninstalled/Re-installed keyboard drivers
Updated ALL drivers including BIOS
Changed keyboard repeat delay/repeat rate
Turned off low latency mode.
A complete clean Windows 11 install, with a clean WoW install (even though both are so recent it wouldn’t make sense to be the issue.)
Set max FPS to 60 to prevent any potential thermal throttling issues.
Turned off Target FPS in WoW, played around with all other graphics settings.
Disabled E-Cores
Completely disabled GameBarPresenceWriter.exe and Microsoft Game Bar
Uninstalled all Xbox utilities
Disabled USB Selective Suspend
Uninstalled Copilot
Disabled Hibernation
Stripped services down to only vital Microsoft ones, setting non-vital services to manual only
Disabled the Touchpad service
Killed nearly all non-vital Windows processes including those related to OneDrive, Xbox, Nvidia, Intel, etc
Disabled Gsync
Disabled Hardware Acceleration in other apps
Moved WoW to my second SSD (which is brand new, not from the OEM)
Used Process Lasso to disable E-Cores, disable hyperthreading and stagger threads being used by WoW.
Disabled CPU boost
Probably more I've totally forgotten at this point
Some of these are obviously quite destructive to the OS but I reverted the changes once I confirmed they were not the issue. I don't have much of the ASUS bloatware installed, I stripped it down to just the vital services and G-Helper to replace ArmouryCrate but the issue occurs whether I'm on a clean install of Windows or the OEM install with all the bloatware active.
As far as I can tell this issue is only occurring in World of Warcraft, but WoW is the most CPU intensive game I play. The temps are relatively normal for this laptop (under load CPU hovers in the high 80s-low 90s, GPU in the 70s) and the keyboard functions perfectly normally outside of WoW. My laptop is on a (relatively ineffective) cooling pad, but it's elevated.
Here are my LatencyMon results from playing WoW with the issue in play. If this is a throttling issue I have no idea how I'm supposed to deal with it because it seems as though there's no control methods accessible to me, I've checked the BIOS and don't see anything obvious that'd let me do that (save enabling overclocking maybe?.)
Any ideas?

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M
monkey_farz
Member
Find
153
01-12-2021, 12:49 AM
#2
Are there any error messages, warnings, or informational alerts in Reliability History/Monitor and/or Event Viewer? Particularly any errors recorded right before or during the keyboard input loss events? You may also want to check the laptop's performance using Task Manager, Resource Monitor, and Process Explorer (Microsoft, free). https://learn.microsoft.com/en-us/sysint...s-explorer. Keep all three tools open but use only one at a time. Look for changes in performance when the input issues appear. It may require some testing to understand everything clearly and view the situation effectively.
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M
monkey_farz
01-12-2021, 12:49 AM #2

Are there any error messages, warnings, or informational alerts in Reliability History/Monitor and/or Event Viewer? Particularly any errors recorded right before or during the keyboard input loss events? You may also want to check the laptop's performance using Task Manager, Resource Monitor, and Process Explorer (Microsoft, free). https://learn.microsoft.com/en-us/sysint...s-explorer. Keep all three tools open but use only one at a time. Look for changes in performance when the input issues appear. It may require some testing to understand everything clearly and view the situation effectively.

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