F5F Stay Refreshed Power Users Networks Issue occurs exclusively with the LAN connection cable.

Issue occurs exclusively with the LAN connection cable.

Issue occurs exclusively with the LAN connection cable.

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doozyy
Junior Member
16
03-24-2019, 10:15 AM
#1
Today I connected my laptop to the LAN cable as before, but websites refused to load. I attempted a factory reset on the router, changed the cable, and tried everything else, yet the issue persisted. Clearing the DNS cache didn’t help either. Checking the task manager revealed an odd local IP address that I wasn’t sure how to fix. Once I switched to Wi-Fi, everything functioned properly, which was reassuring at first. However, my need for a fast gigabit connection for work—since files reside on another PC in the network—became urgent. I assumed the problem was consistent across all devices, so I brought another laptop in for testing and it worked just fine. This led me to suspect the issue was specific to my laptop when using Ethernet. I can search online, but I’m stuck opening sites like Facebook or YouTube, while speedtest.net and League of Legends fail. Notably, some games connect over Wi-Fi, yet Ethernet connections are corrupted. Can someone assist me in resolving this without reinstalling Windows? My Razer Blade 15 (mid 2019, base model, 9750h, RX2060) is the machine in question.
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doozyy
03-24-2019, 10:15 AM #1

Today I connected my laptop to the LAN cable as before, but websites refused to load. I attempted a factory reset on the router, changed the cable, and tried everything else, yet the issue persisted. Clearing the DNS cache didn’t help either. Checking the task manager revealed an odd local IP address that I wasn’t sure how to fix. Once I switched to Wi-Fi, everything functioned properly, which was reassuring at first. However, my need for a fast gigabit connection for work—since files reside on another PC in the network—became urgent. I assumed the problem was consistent across all devices, so I brought another laptop in for testing and it worked just fine. This led me to suspect the issue was specific to my laptop when using Ethernet. I can search online, but I’m stuck opening sites like Facebook or YouTube, while speedtest.net and League of Legends fail. Notably, some games connect over Wi-Fi, yet Ethernet connections are corrupted. Can someone assist me in resolving this without reinstalling Windows? My Razer Blade 15 (mid 2019, base model, 9750h, RX2060) is the machine in question.

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greenninja13
Junior Member
13
03-24-2019, 12:12 PM
#2
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greenninja13
03-24-2019, 12:12 PM #2

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EBYTES
Junior Member
2
04-03-2019, 02:53 AM
#3
It seems the issue is unique to your laptop, even though other devices connect fine over Ethernet. You mentioned trouble accessing the router via Ethernet, but working with Wi-Fi. The problem might be specific to this machine or its network settings.
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EBYTES
04-03-2019, 02:53 AM #3

It seems the issue is unique to your laptop, even though other devices connect fine over Ethernet. You mentioned trouble accessing the router via Ethernet, but working with Wi-Fi. The problem might be specific to this machine or its network settings.

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Boojazz
Member
145
04-03-2019, 07:06 PM
#4
I attempted a different router, but the issue persists only on this laptop. Someone can advise on resolving it.
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Boojazz
04-03-2019, 07:06 PM #4

I attempted a different router, but the issue persists only on this laptop. Someone can advise on resolving it.

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Ruben1236
Junior Member
10
04-05-2019, 06:04 PM
#5
Tested another cable? 169.254.* is the reserved area for IPv4, indicating it isn't receiving a response from DHCP. The screenshot shows an IPv6 equivalent. This suggests no DHCP reply, likely due to a faulty network port or cable. To confirm, set a static IP—your screenshots would display something like 192.168.1.100 with gateway 192.168.1.1 and subnet mask 255.255.255.0. DNS server also points to 192.168.1.1.
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Ruben1236
04-05-2019, 06:04 PM #5

Tested another cable? 169.254.* is the reserved area for IPv4, indicating it isn't receiving a response from DHCP. The screenshot shows an IPv6 equivalent. This suggests no DHCP reply, likely due to a faulty network port or cable. To confirm, set a static IP—your screenshots would display something like 192.168.1.100 with gateway 192.168.1.1 and subnet mask 255.255.255.0. DNS server also points to 192.168.1.1.

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gamerpgf
Member
175
04-07-2019, 04:03 AM
#6
Thanks! It’s confusing why my laptop’s Ethernet doesn’t set up automatically anymore. Now it works, but I had to manually configure the IP and DNS on both the router and the laptop, and even then the router didn’t recognize the device. Still, it functions now—lol.
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gamerpgf
04-07-2019, 04:03 AM #6

Thanks! It’s confusing why my laptop’s Ethernet doesn’t set up automatically anymore. Now it works, but I had to manually configure the IP and DNS on both the router and the laptop, and even then the router didn’t recognize the device. Still, it functions now—lol.

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stellawinn77
Junior Member
19
04-07-2019, 06:39 AM
#7
Well at least it works! So that tells us theres something wrong with DHCP on your computer and its not making the proper request. If you feel like trying to fix it when you're bored id check that the 'DHCP Client' service is running under services. I assume it is since WiFi has been working. Try disabling the Windows Firewall (if DHCP works after that then reset Windows Defender Firewall back to default) Reset the TCP/IP stack https://iihelp.iinet.net.au/resetting_tcp/ip_to_default Uninstall the device through Device Manager (Uninstall driver and tick box to remove software) and try reinstalling it.
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stellawinn77
04-07-2019, 06:39 AM #7

Well at least it works! So that tells us theres something wrong with DHCP on your computer and its not making the proper request. If you feel like trying to fix it when you're bored id check that the 'DHCP Client' service is running under services. I assume it is since WiFi has been working. Try disabling the Windows Firewall (if DHCP works after that then reset Windows Defender Firewall back to default) Reset the TCP/IP stack https://iihelp.iinet.net.au/resetting_tcp/ip_to_default Uninstall the device through Device Manager (Uninstall driver and tick box to remove software) and try reinstalling it.

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DarckMoule
Member
160
04-07-2019, 03:31 PM
#8
I attempted that earlier and now it keeps changing to an odd IP address whenever I try it. It seems like I should stick with how it is right now. Perhaps a Windows update will fix this later.
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DarckMoule
04-07-2019, 03:31 PM #8

I attempted that earlier and now it keeps changing to an odd IP address whenever I try it. It seems like I should stick with how it is right now. Perhaps a Windows update will fix this later.