Is your CPU overheating? You might need assistance to resolve the issue.
Is your CPU overheating? You might need assistance to resolve the issue.
While working with thermal paste on my CPU, I observed an unusual spot on the motherboard where the CPU was positioned—it looked as though it had melted. Now my computer won’t start. Am I in trouble? Should I replace the motherboard, CPU, or both?
I don't see any images yet. Could you provide more pictures from various perspectives?
Yes, you can share images of the four edges of the socket and CPU.
I first thought the CPU might be improperly seated, but there’s no visible socket or damage suggesting that. If the pins were bent during installation, they could have made contact and caused a short or incorrect connection. Determining the exact cause will be challenging. I apologize for the inconvenience and hope the RMA warranty resolves this issue for you. Please keep detailed records of the CPU condition and board state before shipping, and consider using tracking and insurance to confirm receipt.
I noticed the harm after removing the CPU to remove old thermal paste because it looked dirty. Could this affect other components on the motherboard?