Is there anyone who can assist with this BSOD on your Windows 11 computer?
Is there anyone who can assist with this BSOD on your Windows 11 computer?
We have a PC that is running 24/7, as it runs overnight tests, and it keeps having BSOD randomly. I have looked at the Minidump files that it generates but it means absolutely nothing to me. I have tried searching around for answers but I have had no luck. Any help and advice would be appreciated (I don't know what I'm doing).
Spoiler:
Debugger log file
KERNEL_MODE_HEAP_CORRUPTION (13a)
The kernel mode heap manager has detected corruption in a heap.
Arguments:
Arg1: 0000000000000011, Type of corruption detected
Arg2: ffffd58c2a010140, Address of the heap that reported the corruption
Arg3: ffffd58c6acdeea0, Address at which the corruption was detected
Arg4: 0000000000000000
Debugging Details:
------------------
fffff8061671c470: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
HeapDbgInitExtension Failed
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 4905
Key : Analysis.Elapsed.mSec
Value: 5734
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 499
Key : Analysis.Init.Elapsed.mSec
Value: 65900
Key : Analysis.Memory.CommitPeak.Mb
Value: 102
Key : Bugcheck.Code.LegacyAPI
Value: 0x13a
Key : Dump.Attributes.AsUlong
Value: 1808
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: 0x13a_11_SsKi_BbNBus41!unknown_function
Key : Failure.Hash
Value: {546fedcc-0033-4505-ccc7-4195f1745991}
Key : Hypervisor.Enlightenments.ValueHex
Value: 1417df84
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 0
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 21631230
Key : Hypervisor.Flags.ValueHex
Value: 14a10fe
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.AccessStats
Value: 1
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 1
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1
Key : Hypervisor.RootFlags.MceEnlightened
Value: 1
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 1015
Key : Hypervisor.RootFlags.ValueHex
Value: 3f7
BUGCHECK_CODE: 13a
BUGCHECK_P1: 11
BUGCHECK_P2: ffffd58c2a010140
BUGCHECK_P3: ffffd58c6acdeea0
BUGCHECK_P4: 0
FILE_IN_CAB: 022824-10921-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump
POOL_ADDRESS: Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
ffffd58c6acdeea0
FREED_POOL_TAG: SsKi
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
ffff8389`a7ca7728 fffff806`15fb2954 : 00000000`0000013a 00000000`00000011 ffffd58c`2a010140 ffffd58c`6acdeea0 : nt!KeBugCheckEx
ffff8389`a7ca7730 fffff806`15fb29b4 : 00000000`00000011 00000000`00000000 ffffd58c`2a010140 fffff806`15a00000 : nt!RtlpHeapHandleError+0x40
ffff8389`a7ca7770 fffff806`15fb25d1 : 00000000`012000c0 ffffffff`ffffffff 00000000`00000001 00000000`00000000 : nt!RtlpHpHeapHandleError+0x58
ffff8389`a7ca77a0 fffff806`15ead59e : 00000000`0000011b ffffd58c`6c9e61e0 00000000`00000000 ffff8389`a7ca7880 : nt!RtlpLogHeapFailure+0x45
ffff8389`a7ca77d0 fffff806`15d217ff : ffffd58c`2a010380 ffffa301`936e70ff ffffd58c`2dea6040 00000000`00000000 : nt!RtlpHpLfhSubsegmentFreeBlock+0x1b31ce
ffff8389`a7ca7860 fffff806`164acce5 : ffff857f`694b7353 fffff806`00000002 01000000`00000000 00000000`000000c0 : nt!ExFreeHeapPool+0x2ef
ffff8389`a7ca7910 fffff806`441b8e9c : ffffd58c`6acdeeb0 ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`2dea6040 : nt!ExFreePool+0x25
ffff8389`a7ca7950 ffffd58c`6acdeeb0 : ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`2dea6040 ffffd58c`5cb5ef10 : BbNBus41+0x18e9c
ffff8389`a7ca7958 ffffd58c`5cb640e0 : ffffd58c`5cb5ff90 ffffd58c`2dea6040 ffffd58c`5cb5ef10 fffff806`441bb5f6 : 0xffffd58c`6acdeeb0
ffff8389`a7ca7960 ffffd58c`5cb5ff90 : ffffd58c`2dea6040 ffffd58c`5cb5ef10 fffff806`441bb5f6 ffffd58c`5cb5ef10 : 0xffffd58c`5cb640e0
ffff8389`a7ca7968 ffffd58c`2dea6040 : ffffd58c`5cb5ef10 fffff806`441bb5f6 ffffd58c`5cb5ef10 ffffd58c`6acdeeb0 : 0xffffd58c`5cb5ff90
ffff8389`a7ca7970 ffffd58c`5cb5ef10 : fffff806`441bb5f6 ffffd58c`5cb5ef10 ffffd58c`6acdeeb0 00000000`0000011b : 0xffffd58c`2dea6040
ffff8389`a7ca7978 fffff806`441bb5f6 : ffffd58c`5cb5ef10 ffffd58c`6acdeeb0 00000000`0000011b ffffd58c`72718000 : 0xffffd58c`5cb5ef10
ffff8389`a7ca7980 ffffd58c`5cb5ef10 : ffffd58c`6acdeeb0 00000000`0000011b ffffd58c`72718000 ffffd58c`5cb5d308 : BbNBus41+0x1b5f6
ffff8389`a7ca7988 ffffd58c`6acdeeb0 : 00000000`0000011b ffffd58c`72718000 ffffd58c`5cb5d308 fffff806`441aad2f : 0xffffd58c`5cb5ef10
ffff8389`a7ca7990 00000000`0000011b : ffffd58c`72718000 ffffd58c`5cb5d308 fffff806`441aad2f ffffd58c`5cb59000 : 0xffffd58c`6acdeeb0
ffff8389`a7ca7998 ffffd58c`72718000 : ffffd58c`5cb5d308 fffff806`441aad2f ffffd58c`5cb59000 ffffd58c`5cb5ff90 : 0x11b
ffff8389`a7ca79a0 ffffd58c`5cb5d308 : fffff806`441aad2f ffffd58c`5cb59000 ffffd58c`5cb5ff90 ffffd58c`5cb64cf0 : 0xffffd58c`72718000
ffff8389`a7ca79a8 fffff806`441aad2f : ffffd58c`5cb59000 ffffd58c`5cb5ff90 ffffd58c`5cb64cf0 ffffd58c`659f5bf0 : 0xffffd58c`5cb5d308
ffff8389`a7ca79b0 ffffd58c`5cb59000 : ffffd58c`5cb5ff90 ffffd58c`5cb64cf0 ffffd58c`659f5bf0 ffffd58c`5cb5d308 : BbNBus41+0xad2f
ffff8389`a7ca79b8 ffffd58c`5cb5ff90 : ffffd58c`5cb64cf0 ffffd58c`659f5bf0 ffffd58c`5cb5d308 fffff806`441adbfc : 0xffffd58c`5cb59000
ffff8389`a7ca79c0 ffffd58c`5cb64cf0 : ffffd58c`659f5bf0 ffffd58c`5cb5d308 fffff806`441adbfc ffffd58c`5cb59000 : 0xffffd58c`5cb5ff90
ffff8389`a7ca79c8 ffffd58c`659f5bf0 : ffffd58c`5cb5d308 fffff806`441adbfc ffffd58c`5cb59000 fffff806`441b2ffa : 0xffffd58c`5cb64cf0
ffff8389`a7ca79d0 ffffd58c`5cb5d308 : fffff806`441adbfc ffffd58c`5cb59000 fffff806`441b2ffa 00000000`00000003 : 0xffffd58c`659f5bf0
ffff8389`a7ca79d8 fffff806`441adbfc : ffffd58c`5cb59000 fffff806`441b2ffa 00000000`00000003 ffffd58c`659f5bf0 : 0xffffd58c`5cb5d308
ffff8389`a7ca79e0 ffffd58c`5cb59000 : fffff806`441b2ffa 00000000`00000003 ffffd58c`659f5bf0 ffffa301`936e7000 : BbNBus41+0xdbfc
ffff8389`a7ca79e8 fffff806`441b2ffa : 00000000`00000003 ffffd58c`659f5bf0 ffffa301`936e7000 00000000`00000012 : 0xffffd58c`5cb59000
ffff8389`a7ca79f0 00000000`00000003 : ffffd58c`659f5bf0 ffffa301`936e7000 00000000`00000012 ffffd58c`659f5bf0 : BbNBus41+0x12ffa
ffff8389`a7ca79f8 ffffd58c`659f5bf0 : ffffa301`936e7000 00000000`00000012 ffffd58c`659f5bf0 fffff806`441a7e0e : 0x3
ffff8389`a7ca7a00 ffffa301`936e7000 : 00000000`00000012 ffffd58c`659f5bf0 fffff806`441a7e0e ffffd58c`5cb59000 : 0xffffd58c`659f5bf0
ffff8389`a7ca7a08 00000000`00000012 : ffffd58c`659f5bf0 fffff806`441a7e0e ffffd58c`5cb59000 ffffd58c`5cb640e0 : 0xffffa301`936e7000
ffff8389`a7ca7a10 ffffd58c`659f5bf0 : fffff806`441a7e0e ffffd58c`5cb59000 ffffd58c`5cb640e0 ffffd58c`5cb5ff90 : 0x12
ffff8389`a7ca7a18 fffff806`441a7e0e : ffffd58c`5cb59000 ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`659f5bf0 : 0xffffd58c`659f5bf0
ffff8389`a7ca7a20 ffffd58c`5cb59000 : ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`659f5bf0 ffffd58c`5cb59000 : BbNBus41+0x7e0e
ffff8389`a7ca7a28 ffffd58c`5cb640e0 : ffffd58c`5cb5ff90 ffffd58c`659f5bf0 ffffd58c`5cb59000 fffff806`441aeb21 : 0xffffd58c`5cb59000
ffff8389`a7ca7a30 ffffd58c`5cb5ff90 : ffffd58c`659f5bf0 ffffd58c`5cb59000 fffff806`441aeb21 ffffd58c`659f5bf0 : 0xffffd58c`5cb640e0
ffff8389`a7ca7a38 ffffd58c`659f5bf0 : ffffd58c`5cb59000 fffff806`441aeb21 ffffd58c`659f5bf0 00000000`00000000 : 0xffffd58c`5cb5ff90
ffff8389`a7ca7a40 ffffd58c`5cb59000 : fffff806`441aeb21 ffffd58c`659f5bf0 00000000`00000000 ffffd58c`5cb64cf0 : 0xffffd58c`659f5bf0
ffff8389`a7ca7a48 fffff806`441aeb21 : ffffd58c`659f5bf0 00000000`00000000 ffffd58c`5cb64cf0 ffffd58c`5cb64010 : 0xffffd58c`5cb59000
ffff8389`a7ca7a50 ffffd58c`659f5bf0 : 00000000`00000000 ffffd58c`5cb64cf0 ffffd58c`5cb64010 ffffd58c`659f5bf0 : BbNBus41+0xeb21
ffff8389`a7ca7a58 00000000`00000000 : ffffd58c`5cb64cf0 ffffd58c`5cb64010 ffffd58c`659f5bf0 fffff806`441b1e07 : 0xffffd58c`659f5bf0
SYMBOL_NAME: BbNBus41+18e9c
MODULE_NAME: BbNBus41
IMAGE_NAME: BbNBus41.sys
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: 18e9c
FAILURE_BUCKET_ID: 0x13a_11_SsKi_BbNBus41!unknown_function
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {546fedcc-0033-4505-ccc7-4195f1745991}
Followup: MachineOwner
---------
Is it possible you're running multiple apps simultaneously? Have you considered using one RAM module at a time or performing a memory test? Did you update any hardware? Are the BIOS and drivers current? What is your computer's configuration (components)?
I initially considered applying the NVIDIA Graphics Driver since it includes an RTX 2060. However, it kept triggering BSODs before and after installation.
Do you have a disk image or restore point from before the bsod started? If not, check this link (it mentions Windows 10, but works for W11 too): https://www.thewindowsclub.com/kernel-mo...windows-10
We are running some software on this machine during overnight logging, and it might be multiple instances of the same program depending on what's active. I haven't tested using a single stick of RAM, so I'm open to trying it. I used the Windows Memory Diagnostic tool, which showed no problems, helping me eliminate RAM as an issue. No new hardware has been added since we first got the PC. Everything seems up to date, but I haven't checked for a BIOS update.
The system components are:
Processor (CPU)
Intel® Core™ i7 16-Core Processor i7-13700 (up to 5.2 GHz) with 30MB cache
Motherboard
ASUS® PRIME B760-PLUS D4 (LGA1700, PCIe5.0, USB 3.2)
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (two 8GB units)
Graphics Card
RTX 2060
M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
The system and its main power supply are quite old. The PSU is functioning in terms of wattage, though it isn't very high quality. Running the system continuously accelerates its aging compared to other similar PCs used regularly. BSODs could indicate a software or driver problem, but the PSU might be contributing. If possible, testing the system with a known good PSU that matches or exceeds its output could help clarify the issue.
Before dealing with the trouble of swapping the psu, I’d check the Windows Club link and try some or all of those tips.