Is the computer freezing and restarting unexpectedly?
Is the computer freezing and restarting unexpectedly?
Windows 10 (old 20H2 possibly?) is available with pending updates if you're using 22H2. I'm unsure about the BIOS version but haven't needed an update in years. This is where we can check your current BIOS version. Be careful upgrading the BIOS, as a fault during an update could damage the board. Your motherboard has a BIOS Flash Button; it's unlikely to get bricked easily. For some time, the motherboard has been warning about "Over Current detected on USB device, reboot in 15 seconds to protect your mainboard." You might try moving to another power outlet and see if the problem continues. Also, could you tell me how old your PSU is?
The bios version is E7C34AMS.1D1. The build date was on 24 Feb 2021.
The power supply unit is as old as the PC, roughly four years now.
It has been connected to various wall sockets, but I consistently use one of these multi-plug adapters which provides its own surge protection, mainly for lightning protection. I plan to connect it directly to a different socket without the adapter to compare and let you know the outcome.
I have all the voltage readings and variations in the log files I shared, particularly the CSV from HWMonitor64—it looks quite detailed.
Currently, within the bios, I notice slight fluctuations in VCore and DDR voltages. The DDR voltage varies between 1.412 and 1.418, while VCore stays around 1.47 with a minor change of about 0.002v.
The PC has crashed once more. Moving it to another power outlet didn't fix the issue, and using the multi plug adapter also didn't help.
I believe the issue you're encountering stems from a device attempting to draw more current than the connected USB port can provide. USB2 ports allow up to 500mA, while USB3 ports support 900mA. It would be wise to use a mains-powered USB hub and relocate the high-current device there. The error logs are primarily DPC_WATCHDOG_TIMEOUT checks from DPC/ISR that ran excessively. This could be connected to the over current problem. If the USB device struggles to obtain sufficient current, we might see related ISR and DPC errors.
When the error began, I first tried using an externally powered USB hub. That didn't help. Disconnecting all USB devices also didn't resolve the issue. It appears the device needs some time to cool down before it boots normally again, usually after about 20 minutes. If it still won't boot, leaving it works.
I would consider updating the BIOS. There have been numerous updates since your current version, including AGESA updates, and it’s often necessary to install them. The most recent BIOS is 7C34v1O, released on August 9th, 2024.
These links are a bit outdated now but could still be useful. You seem to be not alone...
https://forum-en.msi.com/index.php?...ce...ed.372615/
https://forum-en.msi.com/index.php?threa...ms.345980/
https://forum-en.msi.com/index.php?threa...us.361779/
Please also upload the kernel dump, located at C:\Windows\Memory.dmp.
Hello, I have successfully uploaded the MEMORY.DMP file here:
https://www.transfernow.net/dl/20240906SojGbQpN
I attempted to refresh the BIOS using the MSI.ROM file stored on a USB drive formatted as FAT32, but I continue to encounter the Update Error on the motherboard display.
Currently, I’m experiencing significant downtime, so I need to make a quick choice about my next steps.
If the issue lies with the board itself, it might be best to replace it with a more affordable B550 Motherboard.
I’m considering CPU/Board/Cooler/RAM/SSD, but I don’t want to invest in all of these just in case the problem is with the power supply. I’ve already purchased several update parts without needing them.
If I proceed, I’ll upgrade and plan to get:
Intel Core i9-14900KS 3.2 GHz 24-Core Processor
ARCTIC Liquid Freezer III 72.8 CFM Liquid CPU Cooler
ASRock Z790 Taichi Carrara EATX LGA1700 Motherboard
Corsair Vengeance 64 GB (2 x 32 GB) DDR5-6600 CL32 Memory
Sabrent Rocket 5 2 TB M.2-2280 PCIe 5.0 X4 NVME SSD
I must act quickly since the longer the PC remains offline, the greater the financial loss. I’m prepared to spend now to resolve the issue. I might replace the case but will reuse the graphics card, storage, and PSU from my current setup.
My biggest concern is that these Intel CPUs appear to have a short lifespan before warranty ends, and I really hope this system lasts at least 4-5 years. I didn’t plan to wait another year, but it seems fate has other ideas.
Right now, it doesn’t make sense to upgrade further because the next Intel chip might be released soon, and the AMD 9950x3d could be available by the end of the year. So I’ll stick with my original plan and downgrade my system once new hardware arrives.
This will also help determine whether the problem is with the board, PSU, or something else. I’ll keep the forum updated. Thank you for your advice, even if I read everything carefully.
I changed the motherboard to a B550 board and the Over Current Have Been Detected error disappeared, but the freezing and rebooting issues remain. Swapping both RAM modules didn’t resolve the problem, so it’s not the RAM. It seems either the CPU or PSU might be the cause. I’m uncertain which one it is and am leaning toward the PSU at this stage, though that’s just a guess. Is there any method to determine whether the CPU or PSU is malfunctioning?
I understand but the only other one I have is 20 years old now. I’m unsure it still has the modern VGA 8 pin connectors. I’d need to purchase a new PSU unless I’m certain it’s the issue.
Can I turn off the cores in the AMD Ryzen 5950x via BIOS or something similar to help identify if a faulty CPU is the problem?
Another possibility is to check the PSU physically for signs of wear, like swollen capacitors.
It should still be covered under warranty and is a costly unit, so I want to resolve this correctly.