Is it possible for WhatsApp messages to vanish unexpectedly?

F5F Stay Refreshed Software General Software Is it possible for WhatsApp messages to vanish unexpectedly?

ISCGora
Junior Member

06-20-2017, 06:51 AM

Hi forum users. I'm having trouble with my mother's WhatsApp after upgrading her phone to an iPhone 14. This problem didn't exist on her previous iPhone 7. For a few months, she noticed that photos and media sent or received through WhatsApp vanished. This also happens with URLs that have preview images. The disappearance seems random—sometimes after weeks, sometimes after days.

When I click on the media, it doesn't disappear from the photo gallery, and she hasn't deleted them. The settings for saving media are as follows:

This matches what I've experienced before, and I haven't had any issues with media disappearing.

I searched online but didn't find a similar problem, and I've also contacted WhatsApp support via her app, but they haven't replied after a month. I think it might be an app bug. Do you know anyone who can help?

ISCGora

06-20-2017, 06:51 AM #1

damore1405
Member

176

06-24-2017, 06:49 PM

Consider removing and readding the application.

damore1405

06-24-2017, 06:49 PM #2

Consider removing and readding the application.

Butterfly1416
Senior Member

701

06-24-2017, 09:02 PM

I'll likely attempt that if no other options exist. The app update isn't effective. I'm mainly concerned about losing chat data if I don't back up and reinstall correctly.

Butterfly1416

06-24-2017, 09:02 PM #3

I'll likely attempt that if no other options exist. The app update isn't effective. I'm mainly concerned about losing chat data if I don't back up and reinstall correctly.