F5F Stay Refreshed Software General Software Is it possible for WhatsApp messages to vanish unexpectedly?

Is it possible for WhatsApp messages to vanish unexpectedly?

Is it possible for WhatsApp messages to vanish unexpectedly?

I
ISCGora
Junior Member
4
06-20-2017, 06:51 AM
#1
Hi forum users. I'm having trouble with my mother's WhatsApp after upgrading her phone to an iPhone 14. This problem didn't exist on her previous iPhone 7. For a few months, she noticed that photos and media sent or received through WhatsApp vanished. This also happens with URLs that have preview images. The disappearance seems random—sometimes after weeks, sometimes after days.

When I click on the media, it doesn't disappear from the photo gallery, and she hasn't deleted them. The settings for saving media are as follows:

This matches what I've experienced before, and I haven't had any issues with media disappearing.

I searched online but didn't find a similar problem, and I've also contacted WhatsApp support via her app, but they haven't replied after a month. I think it might be an app bug. Do you know anyone who can help?
I
ISCGora
06-20-2017, 06:51 AM #1

Hi forum users. I'm having trouble with my mother's WhatsApp after upgrading her phone to an iPhone 14. This problem didn't exist on her previous iPhone 7. For a few months, she noticed that photos and media sent or received through WhatsApp vanished. This also happens with URLs that have preview images. The disappearance seems random—sometimes after weeks, sometimes after days.

When I click on the media, it doesn't disappear from the photo gallery, and she hasn't deleted them. The settings for saving media are as follows:

This matches what I've experienced before, and I haven't had any issues with media disappearing.

I searched online but didn't find a similar problem, and I've also contacted WhatsApp support via her app, but they haven't replied after a month. I think it might be an app bug. Do you know anyone who can help?

D
damore1405
Member
176
06-24-2017, 06:49 PM
#2
Consider removing and readding the application.
D
damore1405
06-24-2017, 06:49 PM #2

Consider removing and readding the application.

B
Butterfly1416
Senior Member
701
06-24-2017, 09:02 PM
#3
I'll likely attempt that if no other options exist. The app update isn't effective. I'm mainly concerned about losing chat data if I don't back up and reinstall correctly.
B
Butterfly1416
06-24-2017, 09:02 PM #3

I'll likely attempt that if no other options exist. The app update isn't effective. I'm mainly concerned about losing chat data if I don't back up and reinstall correctly.