Internet connection issues on the modem are occurring intermittently.
Internet connection issues on the modem are occurring intermittently.
You're experiencing intermittent Wi-Fi issues where the connection works well when you're close to the router, but drops unexpectedly elsewhere. Your ISP suggests replacing the modem due to poor performance, especially when using Ethernet. You've shared test results from your devices and some troubleshooting steps, including using different channels and switching networks. The situation sounds complex, possibly involving interference, distance, or network configuration. Consider checking for physical obstructions, testing with a wired connection, and reviewing your router settings. If the problem persists, further diagnostics or contacting your ISP again may be necessary.
You're examining 2.4GHz because gig speeds require 5GHz, while the iPhone runs on 2.4GHz and the S8 on 2.4GHz. This explains why you notice such speed variations. The modem change might have been linked to DOCSIS technology. A download speed of 240mb/s is considered low; around 150-180mbps marks the typical limit for regular tasks. Going beyond that usually needs uploading a big file or playing a game.
I could've added the 5GHz analysis screenshot, but my 5GHz Wi-Fi was the only one showing up so I didn’t see any point.
Actually, the S8 was linked to the 5GHz network and was just 40 cm away; however, the results were 30 down and 30 up. The iPhone X was 6 meters distant and on the other side of a wall.
The router swap happened because I asked my ISP to send a replacement—it’s the exact same model. I looked up reviews and others are reporting it fails after a few months.
I’m focusing strictly on speedtest data. My PC connected via Ethernet consistently showed around 900 Mbps. The old router had 240 down as the score, but the new one restored it back to 900. Last night I found more users mentioning the same issue while searching reviews. I was just wondering if there’s any short-term workaround before replacing the router.
Your 2.4 GHz frequency is too crowded to be useful. 5 GHz offers the best chance. Most internet service providers provide poor Wi-Fi, though most do. You might consider installing a wireless access point and turning off the ISP's network. Still, 2.4 GHz will likely not work well with your environment due to many nearby networks.
Hi, I reside in a compact apartment building, currently positioned at a corner. However, I’ll remember this when purchasing a new router.