I'm here to help you. Just let me know what you need assistance with.
I'm here to help you. Just let me know what you need assistance with.
Hey, I see you're dealing with a slow Wi-Fi connection—only 15 kbps on average and 50 kbps peak. Since you're new to network stuff, here are some simple ideas: check if your router is updated, move closer to the router, or try changing the channel. You might also consider using a Wi-Fi extender or switching to a wired connection for better performance. If you're comfortable, look into free or low-cost internet options from local providers.
I don't understand the cost we're paying, and the highest we receive even with a cable is around 900kbs.
Use Wi-Fi for comparable speeds, or switch the router to fix the issue.
Frontier usually just provides a fresh router when issues arise. I've seen them swap units at several family homes without any cost. The latest model I received is a Netgear N750 rebrand and performs reasonably well. Typically, I contact them for guidance, which involves a short 10-15 minute test before they dispatch a technician with a new device. Doing this yourself isn't advised, but checking the wiring at your local provider's office could help too—there was a time I had to replace all connections because the copper was corroded, which greatly improved reliability.