I'm experiencing frequent crashes (CTDs) in Apex Legends and JUMP FORCE due to Easy Anti-Cheat, and I need assistance.
I'm experiencing frequent crashes (CTDs) in Apex Legends and JUMP FORCE due to Easy Anti-Cheat, and I need assistance.
I’m experiencing significant difficulty receiving assistance from Easy Anti-Cheat and urgently require support. Recently, I began playing Apex Legends and Jump Force was released today. Both titles utilize Easy Anti-Cheat, and both are presenting me with identical CTD issues.
Within these scenarios, I launch the game launcher—Origin for Apex and Steam for Jump Force—with administrator privileges, which initiates the game successfully on the initial launch. However, at unpredictable intervals, ranging from a few minutes to several hours, the games abruptly crash to the desktop without error messages; the program simply terminates. Examining Task Manager reveals no evidence of the game’s executable or Easy Anti-Cheat processes running.
Attempting to restart the game fails consistently. With Apex Legends, Origin prevents me from activating the “play” button or initiating the game through any means due to its perception that it's already running. For Jump Force, Steam indicates the game is in use and cannot establish a new instance.
I’ve exhausted numerous troubleshooting steps: reinstalling Origin/Steam, repairing game files, booting into safe mode with networking, disabling startup items and services, updating drivers and GPU, adjusting graphics settings, disabling my antivirus and firewall, clearing %ProgramData% and %AppData%, and implementing all recommended solutions from the Easy Anti-Cheat support FAQ. My operating system functions normally except when encountering games utilizing Easy Anti-Cheat.
A temporary solution exists: rebooting my PC followed by deleting easyanticheat.sys from C:\ProgramFiles(x86)\EasyAntiCheat. This allows me to initiate the game until it crashes again, necessitating repetition of the workaround. Attempting to delete the .sys file prior to rebooting results in a Windows error message stating the file is in use, aligning with Origin/Steam’s belief that the game remains active. I haven't identified the source of this locking mechanism.
I experience no other operating system issues, and all my other games operate without problems.
Attached are log files collected for Easy Anti-Cheat support; however, their utility appears limited.
If anyone can offer assistance, it would be greatly appreciated, particularly given the character limit within the Easy Anti-Cheat contact support feature.
UPDATE: Further investigation suggests this behavior aligns with Easy Anti-Cheat’s intended function when detecting cheating—what exactly is triggering this software?
Are there any damaged programs installed on your computer?
Do you possess any hacking tools?
It doesn’t need to be active to be identified.
I’ve heard accounts of individuals having software like Cheat Engine or comparable items stored on their hard drives without running, yet still being banned for cheating—even if they weren't.
Having Cheat Engine alongside EasyAnti-Cheat might be the cause. I will remove it and delete any remaining Cheat Engine data structures.
I also possess several pirated games on the system, which I am comfortable removing. The primary concern is the KMS service that updates every 90 days to validate my Microsoft office license.
I’ll attempt this process and observe the outcome.
Thank you for the suggestion!
UPDATE
I’ve eliminated Cheat Engine and all illicit software from my computer; however, the problem persists… this indicates there may be undetected pirated applications present on the system. Damn.
Let me attempt this. I doubt it’ll succeed, honestly. I have a digital audio workstation that I absolutely cannot pay for and is illegally modified. If the system detects this, I’m in serious trouble.
Thank you!
The solution varies based on the anti-cheat software’s specific criteria…
It's advisable to eliminate any potential cracks as a precaution.
However, I currently have Cheat Engine installed and can play Apex Legends without encountering problems.
Another option is to pause your antivirus program during gameplay, as it might be interfering with the anti-cheat system (for example, ZoneAlarm in 2010 experienced conflicts with Punkbuster and other digital rights management systems).
Finally, contact EasyAntiCheat and request a list of potentially incompatible applications; they should be able to provide helpful information.
I’ve contacted Easy Anti-Cheat support, but they refuse to acknowledge the problem. They attribute my difficulties to memory problems, an assertion I find completely unfounded. My system has 32GB of fully operational RAM, and the log files reveal no indications of memory errors.
They did confirm that the game unexpectedly closing is not a standard occurrence, suggesting there’s a malfunction. However, this issue doesn't manifest on another computer where I have access. Evidently, something within my system is incompatible with Easy Anti-Cheat, and I haven’t been able to eliminate it! It seems like the assistance provided thus far hasn’t been particularly useful. I plan to request a list of problematic applications from them.
A potential crash fix has been identified for crashes to desktop without a specific error message in Apex Legends.