I'm experiencing a BSOD on a brand new PC
I'm experiencing a BSOD on a brand new PC
Hello, I'm getting random blue screens once in a while. It's not frequent, maybe three times a day, max. My configuration:
CPU: Ryzen 7700
CPU cooler: Frost Commander 140
Motherboard: TUF Gaming B650M-PLUS (Bios version: 3222)
Ram: Corsair Vengeance 32GB (2x16GB), 5200MHz (CMK32GX5M2B5200Z40), EXPO is activated
SSD/HDD: Team Group Classic C47 1TB NVMe TM8FFC001T0C129 (Windows is installed here), XPG GAMMIX S11L 512GB, WDS240G2G0A-00JH30 240GB, ST2000LM005 HN-M201AAD 2TB (external hard drive)
GPU: MSI RTX 4060 Ti Ventus 3X OC (bought December, 2024)
PSU: MSI MAG A650BN 650W (bought December, 2024)
Chassis: Montech Air 903 Max (bought December, 2024)
OS: Windows 11 24H2 (26100.4202)
Monitor: Gigabyte G27QC(bought December, 2024) + AOC G2460VQ6 (5+ years old)
Aside from what's listed with specific dates, everything else is brand new. First I installed Windows 11 23H2 and had no problems - although I can't be sure, I only used it for a few hours, got the message for end of service and decided to update to 24H2. I did a clean Windows install, but something peculiar happened during the Windows installation. It started to download updates, then when it started to install the updates I got a blue screen. It restarted and worked normally. Even so, I did another clean install disconnected from the internet just to be sure and got no blue screens for a day. I was gaming yesterday and it worked flawlessly. Today, I was not on the PC and I noticed it restarted again because of a blue screen. I got the IRQL_NOT_LESS_OR_EQUAL blue screen before too, from what I remember. I also thought it could be something related to drivers, as Windows Update kept installing my iGPU drivers so I used DDU to uninstall the iGPU drivers but it did not change anything. I'd really appreciate some help as maybe I can return any defective parts as of now, thanks in advance.
As I reinstalled Windows ~ three times I dont have all the minidumps but I do have the latest one:
https://drive.google.com/file/d/16DGQ5Wy...drive_link
Mirror link:
https://www.dropbox.com/scl/fi/1voh...ey...is4icq020c&st=flvxjbhg&dl=0
Thanks in advance
I reviewed the most recent memory dump.
The system ran for 20 hours.
It was fixed after a bug check triggered by an internal memory management routine.
The main suspect is the driver logi_lamparray.sys from April 15th.
You should remove it or check which device uses it, then look for a driver or firmware update.
Usually, you’ll remove the device if it’s a USB, then open Device Manager, hide hidden devices, and delete any grayed entries.
Also, download microsoft autoruns64.exe and remove the logi_lamparray.sys entry from it.
Welcome to the forums, newcomer!
Initially I set up Windows 11 23H2 without issues—though I’m not entirely sure. I only used it briefly before receiving the end-of-service notice and decided to upgrade to 24H2. I performed a clean installation, but encountered an unusual event during the setup process.
Have you recreated the bootable USB installer for your operating system? Also, it’s recommended to install your OS offline to avoid automatic download of drivers that may not suit your system properly.
Additionally, remove all drives except the one you intend to install the OS on. Clear all partitions from the OS drive before proceeding with the installation.
Since Windows Update was continuously installing my iGPU drivers, I used DDU to uninstall them. Try disabling the iGPU in BIOS, then run DDU in Safe Mode to remove all GPU drivers (Intel, AMD, Nvidia), and finally install driver version 566.36 from Nvidia’s support site using an elevated command—right-click the installer and select Run as Administrator.
If this sounds like your situation, follow these steps:
1. Disable iGPU in BIOS
2. Recreate the bootable USB installer
3. Disconnect all drives except the OS SSD
4. Install the OS in offline mode
5. Install drivers in offline mode via an elevated command
Then connect to www to apply the OS update.
RAM: Corsair Vengeance 32GB (2x16GB), 5200MHz (CMK32GX5M2B5200Z40), EXPO is enabled
For AMD’s AM5 platform, DDR5-6000MHz with minimal latency is ideal.
verify temperatures
restart bios and avoid enabling expo
don’t delete igpu drivers, they’re not designed that way with this processor
update the latest amd chipset and igpu drivers from amd.com
use manufacturer’s tools to inspect all drives
try a different power supply unit
make sure all windows updates are installed
execute dism commands to assess windows status
have you changed any other settings in windows, such as disabling pagefile or using driver updater tools?
Welcome to the forums, newcomer!
Appreciate your message!
Have you recreated the bootable USB installer for your operating system?
It’s a bootable installer for Windows 11 24H2 that I made on my previous AM4 system. Could this lead to any issues?
Additionally, it would be best to remove all drives except the one you want to install the OS onto. Clear all partitions from the OS drive before proceeding.
Understood, I’ll give it a try. Thank you!
Attempt to turn off the iGPU in BIOS. Then use DDU to eliminate all GPU drivers (Intel, AMD, Nvidia) in Safe Mode, and install driver version 566.36 from Nvidia’s support site via an elevated command—right-click the installer and select Run as Administrator.
Thank you for disabling your iGPU. However, your advice seems to conflict with helpstar, who suggests updating those drivers instead. Since I’ve disabled the iGPU, should I skip updating them?
As I plan a fresh installation with the iGPU turned off and other drives removed, do I really need to follow these steps, except for the Nvidia driver install via elevated command?
Apologies for the lengthy explanation.
Install all drivers in offline mode, using an elevated command.
It would help if you download all drivers from the manufacturers’ websites beforehand and install them completely before connecting to the internet. Got it, thanks!
The optimal choice for AMD’s AM5 platform is DDR5-6000MHz with minimal latency.
Thank you for the valuable tip!
Temperatures are fine
I'll turn off EXPO, thanks for the suggestion
I just turned off the iGPU, so it seems I don't need to install drivers anymore, correct?
Did you change any other settings in Windows?
What I did: I adjusted the Windows search to exclude online results via regedit (following a recent video on fresh installs)
I also switched the right-click menu back to the old one using regedit after another tutorial
I didn't touch pagefiles at all and didn't use any driver update tools; I previously used ASUS Armoury Crate for updates but experienced blue screens, so I reinstalled Windows again, chose not to enable Armoury Crate, installed drivers from the manufacturer's site but still encounter blue screens :c
Thank you for your reply
Are there any clues about what's happening? I've tested three different pen drives with Windows, some using Rufus and others via Windows Media Creation. The process remains consistent: after accepting the terms and clicking next, my PC restarts and the installation restarts. I could install it through Windows normally, but occasionally I encounter a blue screen with these messages:
- Kernel Security Check Failure
- Exception on invalid stack
- Pool corruption in file area
- MEMORY_MANAGEMENT
- IRQL_NOT_LESS_OR_EQUAL
Here are the latest minidumps: https://drive.google.com/file/d/1BAWKgK0...sp=sharing
It's really frustrating, I just wanted to use my PC :c
I'm still checking but I noticed something. The PC functions properly in single channel, regardless of which stick is used. However, when both slots are active, installation fails. But I can boot into Windows with both sticks, which might explain the BSOD. What should I do? Should I return the motherboard and CPU for RMA, consider downgrading the BIOS, or is there another approach? Also, my previous motherboard had a short circuit, and I'm using the same PSU now. The technician said the PSU was fine, so it might not be related to these BSODs. The Windows installation issue seems connected to memory and drivers after removing RAM.
I reviewed the most recent memory dump.
The system operated for 20 hours.
It was identified as a bug from an internal memory management routine call.
There is one suspected driver to investigate: logi_lamparray.sys (Mon Apr 15 11:33:13 2024).
I recommend removing it or checking the device that uses it for a driver or firmware update.
Typically, you should remove the device from your system—if it’s USB, open Windows Device Manager, locate the hidden devices menu, and delete any grayed entries.
Also, download microsoft autoruns64.exe, locate logi_lamparray.sys, and remove its loading entry.
You can also delete the oem.ini file to stop plug-and-play from re-downloading it, though it may still be fetched from Microsoft when hardware detection occurs.
It seems there’s a driver-related issue causing kernel memory corruption—not a typical RAM timing problem.
Alternatively, try using a kernel dump with the Windows debugger to see which hardware is installed.
Once you identify the device, check for available firmware or driver updates to resolve the problem and allow continued use.