Identify the source by observing patterns and testing variables.
Identify the source by observing patterns and testing variables.
Over the last couple of weeks, major packet loss has been occurring. We use a 940/35 spectrum connection to our home. Spectrum provides the modem, while we handle the router. It’s a Netgear AC1750 (R6400V2). A Cat6 cable links the modem to the router, and another Cat6 cable connects the router to my PC. During this time, service has been completely interrupted, especially during Zoom calls, streaming, and gaming. I only use US servers and the meetings are hosted by teachers a few miles away. I’ve run speed tests and confirmed our rated speed. My main concern is the router. Spectrum tested us and found no packet loss, and the modem seemed okay. Two days ago my computer lost connection, but after restarting the router instead of the modem, it reconnected. This suggests the issue might be with the router itself. I’ve adjusted settings like MTU and QoS, updated firmware and drivers, but the problem persists. How can I verify if it’s my router? Since I’m renting the room, the router belongs to the landlord.
I can attempt to find a coupler for connecting to the router.