I feel like AsRock screwed me over
I feel like AsRock screwed me over
This serves as a caution for others to avoid copying my choices and steer clear of future troubles. In late September 2023, I needed an ITX LGA1200 board and purchased an AsRock z490 PG from Amazon for $150 via “SCORE MIGHTY.” It was the sole available option. A week later it arrived—perfect condition, sealed box, pristine pins. When the weekend arrived, I attempted to boot it, updated the BIOS, and prepared it for future use. I installed an i3 10100 and Corsair LPX 2133 DDR4, but the system failed to power on. I tested every RAM stick in my PC—from 2666 Teamgroup up to 3200/3600 G Skill—and even a basic Lenovo 3200. No luck. By mid-October, I had tried nearly every possible configuration. With a trip planned, I found the exact kit on Micro Center—a 16 GB Team Group Vulcan. I drove off, loaded the RAM, and still couldn’t get it to boot. After much searching, I discovered the board was out of warranty. Replacing it would have cost $241, nearly double what I paid. The seller explained that since it was bought from an unauthorized seller on Amazon, the warranty expired a year after purchase. Despite being new, I had no recourse through RMA. This experience taught me to be wary of unlicensed sellers. I mistakenly believed an RMA would work because I thought it was a reputable source, but the reality was different. TL;DR: AsRock refused my return request due to the seller’s status, costing me more than I expected. The lesson? Avoid unauthorized vendors at all costs.
Yea marketplace demands attention. If the seller listed it as brand new, you might try Amazon to replace them (until they revert under a fresh name). As for Asrock, they didn’t mislead—you misled by falsely claiming a new product and selling a used one as new. Warranties usually don’t carry over after the initial purchase, except in certain cases.
This was my first time returning a defective board. I assumed bringing it new would qualify for some kind of warranty from when it arrived. If I waited six months before filing a complaint, I could have seen the problem and argued that I had enough time to test it.
I believed it was fairly common knowledge by now. Unless the listing includes both Amazon and Shipped by Amazon, it might raise red flags. Amazon and Newegg not only act as sellers but also as platforms for other online retailers and listings. Unless you're familiar with the process and remove those sources (Newegg simplifies this), this could occur. Honestly, purchasing a Z490 board in 2023 doesn't strengthen your argument either.
It's not about fairness, you were really hit hard. Not from Asrock this time.
It seems like you're referring to a situation from an online marketplace like FB or eBay. If it's truly second-hand, there might be some concerns about its condition. As mentioned before, handling returns for the first time can be tricky due to all the details involved.
Nah I get you. A $160 door stop is a hard pill to swallow. I am still waiting on that rep from AsRock to message me back on where that “we must go based off of our sales date” (to the seller) is in their policy, because at the time, with the combination of being pissed at the board and their response times, the reason they gave me didn’t sound right.