HP Omen 15 computer is having many Blue Screen of Death errors and I want to know what's wrong with it.
HP Omen 15 computer is having many Blue Screen of Death errors and I want to know what's wrong with it.
Hello, my HP Omen 15 (15-en0023dx) keeps getting stuck with all kinds of BSOD errors. Most often the error is IRQL_NOT_LESS_OR_EQUAL or KMODE_EXCEPTION_NOT_HANDLED. As I try more often, there are more different codes happening. It doesn't look like it happens at certain times. It can happen even when I'm not using the computer much and no matter how long I have been running it. Here is what my stuff looks like: Product Name: OMEN Laptop - 15-en0023dx CPU: AMD Ryzen 7 4800H Memory: 16 GB DDR4-3200 SDRAM (2 x 8 GB) SSD: 1 TB PCIe NVMe M.2 SSD GPU: GTX 1660 Ti The error codes are these: IRQL_NOT_LESS_OR_EQUAL DRIVER_IRQL_NOT_LESS_OR_EQUAL KMODE_EXCEPTION_NOT_HANDLED HYPERVISOR_ERROR EXCEPTION_ON_INVALID_STACK ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY SYSTEM_SERVICE_EXCEPTION PAGE_FAULT_IN_NONPAGED_AREA Here is what I tried to do to fix it: Ran DISM Scan/Check/RestoreHealth - OK Ran SFC /Scannow - OK Ran Chkdsk C: /F – OK Clean Uninstall/Reinstall of Nvidia Driver using DDU Updated BIOS (disabled fast boot) Updated device drivers with HP Assistant Clean reinstall of Windows 11 USB from flash drive Ran Memtest86+ - OK Replaced both sticks of RAM Installed one RAM stick at a time, to test both slots separately New Laptop charger Replaced SSD and reinstalled Windows 11 Most recent minidump files: https://drive.google.com/drive/folders/1...sp=sharing
Welcome to the forums! If you're new here, try this: clean up your computer and make a fresh Windows 11 USB from a flash drive. Where did you get the installer? Did you put it in offline mode when installing? After that, did you run all those driver installs with "Run as Administrator"? To do that, you'd need to download drivers onto a pen drive (using a donor system).
Hey, thanks so much for getting back to me. I made my Windows installer using the Windows Create Installation Media tool. I just did a normal install, not offline and without manually adding drivers. If that's something you think I missed, could you share a link to a guide with the steps? Thanks again!
From the dumps this looks pretty sure to be a memory issue. Without getting too technical, you have a few messed-up instruction pointer errors, some bad address references, and a broken page table entry (PTE). Memory is way more likely than anything else, whether it's one thing at a time or all of them together. The best way to check your RAM is to take out one stick and see if that alone causes the BSOD. Then swap that stick with another one and see if the other stick causes the problem on its own.
So maybe it isn't actually RAM. Can you send over the files you found while checking for memory problems? Back when you mentioned this, did you try putting on startup discs, remove old UEFI settings, and start fresh with an empty hard drive to see if that fixes things?
I couldn't turn on minidumps before so I don't have them ready to share. Would you mind trying to switch back to one stick of RAM and upload any future dumps if it helps figure out the problem? On the Windows side, the drive I used to put up windows was a brand new SSD that had never been touched until now.
Did you restart your computer and still keep trying to fix it by running the update program over and over, even after restarting? Then did you look at your system settings and see if any icons looked wrong or had that little red warning sign?
Yes, Windows is completely current. You won't see triangle or warning signs on anything in Device Manager. I've also added all the newest crash report files to this spot in my Google Drive folder.
You are right to think about RAM because your recent errors all point to it. Even though you've tried new memory sticks, let's put that aside for now. I want you to start Windows in Safe Mode and use the basic settings without any internet connection. In this special mode, Windows only starts very few programs and loads almost no extra software or drivers. So if your computer stops working with a blue screen in Safe Mode, it is likely a hardware problem. Since you have already had a clean install of Windows, that makes sense now. However, many of your devices won't work well at all because their special drivers aren't running. For example, your picture might look very small because the built-in display driver isn't there. You will not be able to use your laptop normally in Safe Mode; we only run it to check if it causes a crash (BSOD). Please keep trying as long as you can while using the laptop. We want to let it fail just enough times so that we know what is wrong. When you have tested it for as long as possible, restart Safe Mode and this time choose the setting with internet access. You will then be able to use many more features because you can get online again. Again, please keep going for as long as you can to see if it causes a crash. Obviously, as soon as you see a blue screen in Safe Mode, stop testing now. We will then be very confident that your computer has a hardware problem. On laptops, there is very little we can do to check parts, but I will suggest a few tests just in case.