High traffic surges and data transmission failures are occurring.
High traffic surges and data transmission failures are occurring.
About three days back I was playing on Twitch and saw dropped frames, so I checked ping-test.net and found my ping jumping from 3 to 300-600 every minute or so. Spectrum sent a technician who replaced the old cables and gave me a new modem. Before he left, I ran the same test and still had the same problems, but on his machine connected to the modem there was no ping variation even though on my end it reached 300 at that moment. Anyone have any suggestions about what might be wrong? It’s really annoying. Just note that the PC I’m using is hardwired. I ruled out a hardware issue by turning off mobile data and repeating the tests, getting the same results. In my router logs I see errors like these: http://prntscr.com/mmrfzj http://prntscr.com/mms6mq http://prntscr.com/mmsivy If you can’t help, maybe someone can guide me to the right place where I can find more information? Spectrum plans to send another technician, but I’m not sure if anyone will be better informed than the previous one.
It seems there might be an issue with your PC's hardware or software. To check, try using a USB to Ethernet adapter and see if packets continue. If they still drop, it could point to a software problem. Once identified, we can examine logs to determine the cause.
It doesn't seem to be connected to computer hardware since the issue occurs on your phone when you disable mobile data and switch to Wi-Fi, and there were no voltage spikes during the problem.
The issue didn't occur when the technology linked his computer to the router.
This situation seems quite unusual. Your phone works fine on Wi-Fi but not on cellular data, while your PC struggles on a direct line. This suggests the problem lies with the modem, but the technician reported a stable connection for you. The inconsistency in troubleshooting points toward an issue beyond your home’s boundary, especially given the errors you’re encountering. I’d recommend asking Spectrum to dispatch someone if it wouldn’t cost you anything. It’s likely there’s a problem past your property line, based on the patterns you’re seeing. But I’m leaning toward someone with more experience handling this case.
I found it confusing too. Initially, I assumed the problem might be due to faulty wiring in the house or a coax cable. When he mentioned not receiving the ping spikes on his device while I was still capturing them, it suggested a PC or Ethernet issue. To confirm, I ran the test on my phone via Wi-Fi and continued to see the spikes. This made me realize that faulty cables don't explain it, as both ends showed no issues and my phone also experienced spikes.