High-speed connection available, though it doesn't reach full gigabit capacity.
High-speed connection available, though it doesn't reach full gigabit capacity.
They're experiencing slower speeds than expected with their gigabit internet setup. The modem/router is supposed to deliver gigabit performance but only provides around 100 Mbps over Ethernet and about 300 Mbps via Wi-Fi on the 5 GHz band from a short distance. It's possible the Ethernet cable isn't up to the required speed, especially if it's a Cat 5 connection. The recommendation for better Wi-Fi speeds is understandable, but the performance seems limited. The installation by Cox for gigabit service suggests the hardware should work, so checking the cable quality and possibly upgrading to a higher-speed Ethernet connection could help.
Yep, providers will comply. The contract mentions “up to” certain limits. They’ll provide whatever fits their convenience, but they can also accept any amount you request. This might be considered illegal since they’re promising something they can’t deliver. Suggest your friend lower the payment to match what he receives and ask for a refund from the company. It’s possible he’s getting more than expected, but I’m skeptical.
Your friend probably uses a 802.11n network, reaching up to about 300 megabits per second at 20 MHz dual antenna settings. The link between the router and your device is likely providing that speed. Keep in mind, achieving gigabit speeds on Wi-Fi isn't straightforward.
The Wi-Fi uses 802.11ax technology and offers speeds around 350 Mbps, surpassing Ethernet performance.
I realized the Ethernet cable is CAT6, but it seems to only support 100 Mbps despite both the router and motherboard claiming 1000 Mbps.
Consider verifying if the modem or router includes a gigabit port. If the connection isn't direct—such as through a switch—the devices must also support gigabit speeds. On the computer, right-click Network, select Open Network & Internet settings, then click View your network properties. You should see a link speed value listed (Receive/Transmit), and it should read 1000/1000 (Mbps).