Hey there, I'm having trouble with my Windows 11 computer getting stuck in sleep mode. Can you help me fix that?
Hey there, I'm having trouble with my Windows 11 computer getting stuck in sleep mode. Can you help me fix that?
I bought a Beelink SER6 pro 7735HS last week with Windows 11 installed. Now I'm stuck because the PC won't go to sleep, whether I choose that option or hit the power button. If I turn off the wireless mouse first, my screen goes dark but the computer stays on. But if I also cut off the ethernet cable, it turns off and sleeps fine. This is too complicated for daily use. I tried turning things off in Device Manager to stop the mouse and LAN from waking the PC, which didn't help. I even changed settings in the Power Plan and Local Group Editor with no success. The CMD commands gave up too many options that were useless. Can anyone please fix this? Thanks Paul
has everything been updated, is every driver in place and is my BIOS current?
Thanks. All my windows are updated and all drivers are on the newest versions. I don't really know much about the BIOS, but here is the version: American Megatrends International LLC. SER6proMAX_P5C8V20, 15/08/2023
Hey! Add your computer's full hardware info to your post, like what OS you have (Windows 11) and which versions of it are running. Also tell us exactly what kind of mouse, screen, and internet adapter you use. = = = Take a closer look at the power settings using the "powercfg" command on your computer. Post the results from that command along with any other options you checked. It might not sound fun right now, but if we put all this together, someone might spot something wrong or a conflict. GPO (Group Policy Objects) has many power-related rules inside it. Some of these settings need to be set up first before they work, and they can talk to each other. For example: Screen Saver Timeout tells the computer how long you have to not move your mouse before starting the screen saver. You can choose a time between 1 second all the way up to 24 hours (86,400 seconds). If you pick zero, the screen saver won't start at all. This rule doesn't work in these situations: if the setting is turned off or not set; if the wait time is zero; if "Enable Screen Saver" is turned on; or if neither the screen saver name nor the dialog box asks for a valid program to run. When none of this is done, whatever wait time was set by you in the Personalization tab of Display Control Panel gets used instead. The default amount is 15 minutes. = = = You talked about what happens when you unplug the network cable. Go into Network Connections and look there. On my computer, there are 22 different settings listed, and they all say "Not configured." Hopefully this means something isn't actually sleeping on your Beelink. The key is to figure out the current power sleep setup and see what's controlling it. Then find the changes you need to make so your mouse sleeps properly. Look in Reliability History and Event Viewer. Either one or both of those tools might catch some error codes, warnings, or just normal events related to how things are sleeping on your Beelink. You can also use Process Explorer (Microsoft, free). https://learn.microsoft.com/en-us/sysint...s-explorer Our goal is to find out what or if anything is running that affects power and sleep behavior. Similarly, look at Task Scheduler. Maybe unplugging the wireless mouse from your computer triggers something that keeps the monitor in standby mode.
Thanks so much Ralston 18! Here is some extra info: The processor is an AMD Ryzen 7 7735HS with Radeon graphics. Installed RAM is 32GB, and the system uses a 64-bit operating system (x64) called Windows 11 Pro on version 22H2. I have the Experience Pack installed. My monitor is a Dell S2721QSA paired with a Wireless Keyboard and Mouse from Logitech MK270.
Here are some options for power settings:
C:\Windows\System32>powercfg /list
There are two active power schemes right now. One is named "Balanced" (GUID 381b4222-f694-41f0-9685-ff5bb260df2e). To see which one is on, I typed the command:
C:\Windows\System32>powercfg /a
There are two sleep states available for this system. The first one is "Standby (S0 Low Power Idle)" and it works when my computer is connected to a network. The second one is "Standby (S1)", but I can't use that because the system doesn't support it right now.
The system says "Standby (S2)" isn't available either for the same reason as S1.
"Standby (S3)" also isn't there, and this state works when low power idle is supported. It's disabled in this case.
Hibernation has not been turned on yet. The option to put the computer to sleep in a fast way is also off. When I try to check what happened last time my computer woke up (using the wake history), there are no records of any events.
I'm running a power plan called "Balanced". This one turns off the display after 5 minutes and puts the computer to sleep after 5 minutes, but it doesn't work for me. I also reset the power options settings on the advanced tab.
Looking at my network connections shows that all of those settings are "Not configured" or empty, which matches what I have here. My computer is the same model as this one. I used Event Viewer to find out why my mouse was waking up the system. That made me switch it off. Removing the LAN cable was just a guess at first.
I'm going to check Process Explorer link too. Please let me know if you need more help. All the best, Paul