F5F Stay Refreshed Hardware Desktop Hey Linus, would you like to make a video about an AMD chip that doesn’t like Gigabyte?

Hey Linus, would you like to make a video about an AMD chip that doesn’t like Gigabyte?

Hey Linus, would you like to make a video about an AMD chip that doesn’t like Gigabyte?

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Losfun
Member
153
11-12-2019, 10:01 AM
#1
The title's mostly a joke. But... if you want it, I'll send it. Here begins a tale of wasted time... I have spent the last three(!) months trying to fix my computer. Today, I have finally discovered what the issue was. Let's start from the beginning... Way back in August of last year, I built a new rig. Ryzen 7 3700x, Gigabyte x570 Ultra, Sapphire Nitro+ 5700XT, and other goodies. Basically, it was an upper-mid-tier rig that I didn't plan on upgrading for quite some time. Every once and a while, I'd get a blue screen. I figured it was BIOS issues with my RAM, and it was infrequent, and it was never while playing games, so I wasn't too worried. But it became more frequent. By February, I could last around 10 minutes--except when gaming! It would only crash under minimal load. After taking it to Microcenter, they were sure it was the graphics card. I RMA'ed it. Best experience I have ever had with an RMA: the tech called me the day it got there, told me there was nothing wrong with it, but sent a new one anyway, "just in case". Barely over a week from send to receive. Unfortunately, he was right--the graphics card wasn't the issue. This left the motherboard and the CPU (I had ruled out everything else--but I won't bore you with the details). I decided to go to Microcenter and pick up a cheap B450 board just to gut-check myself. It ran like a champ--my issue was definitely the motherboard. I sent it in for RMA with Gigabyte. Ohhhh LORDIE, that was the worst. It took them over a month from the time they received it to send it back--and they didn't even do any repairs! It was still broken. A month later, after many two-hour holds with Gigabyte's customer service, I finally got a refurbished model in-hand. We are now approximately three months from February, when I took the computer in to Microcenter. The same issue--it was like December: no bluescreens during high load, but under low load, it was only a matter of minutes before I would see PAGE_FAULT_IN_NONPAGED_AREA, SYSTEM_SERVICE_EXCEPTION, or something else. I was going insane. I spent days doing research... and I found it. My processor specifically doesn't work with Gigabyte boards. I thought, at first, it couldn't be true. But then I tried it in a Gigabyte B450. Same issue. Tried it in a MSI x570. Perfect performance. It's Gigabyte. And then... I found this : a video describing my exact issue--same error codes and everything! (To be clear, my CPU is not an engineering sample.) This is the only mention of this issue I can find... anywhere. I have no idea why it occurs. I have tried literally everything I can think of to fix it... and no dice. What should I do?
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Losfun
11-12-2019, 10:01 AM #1

The title's mostly a joke. But... if you want it, I'll send it. Here begins a tale of wasted time... I have spent the last three(!) months trying to fix my computer. Today, I have finally discovered what the issue was. Let's start from the beginning... Way back in August of last year, I built a new rig. Ryzen 7 3700x, Gigabyte x570 Ultra, Sapphire Nitro+ 5700XT, and other goodies. Basically, it was an upper-mid-tier rig that I didn't plan on upgrading for quite some time. Every once and a while, I'd get a blue screen. I figured it was BIOS issues with my RAM, and it was infrequent, and it was never while playing games, so I wasn't too worried. But it became more frequent. By February, I could last around 10 minutes--except when gaming! It would only crash under minimal load. After taking it to Microcenter, they were sure it was the graphics card. I RMA'ed it. Best experience I have ever had with an RMA: the tech called me the day it got there, told me there was nothing wrong with it, but sent a new one anyway, "just in case". Barely over a week from send to receive. Unfortunately, he was right--the graphics card wasn't the issue. This left the motherboard and the CPU (I had ruled out everything else--but I won't bore you with the details). I decided to go to Microcenter and pick up a cheap B450 board just to gut-check myself. It ran like a champ--my issue was definitely the motherboard. I sent it in for RMA with Gigabyte. Ohhhh LORDIE, that was the worst. It took them over a month from the time they received it to send it back--and they didn't even do any repairs! It was still broken. A month later, after many two-hour holds with Gigabyte's customer service, I finally got a refurbished model in-hand. We are now approximately three months from February, when I took the computer in to Microcenter. The same issue--it was like December: no bluescreens during high load, but under low load, it was only a matter of minutes before I would see PAGE_FAULT_IN_NONPAGED_AREA, SYSTEM_SERVICE_EXCEPTION, or something else. I was going insane. I spent days doing research... and I found it. My processor specifically doesn't work with Gigabyte boards. I thought, at first, it couldn't be true. But then I tried it in a Gigabyte B450. Same issue. Tried it in a MSI x570. Perfect performance. It's Gigabyte. And then... I found this : a video describing my exact issue--same error codes and everything! (To be clear, my CPU is not an engineering sample.) This is the only mention of this issue I can find... anywhere. I have no idea why it occurs. I have tried literally everything I can think of to fix it... and no dice. What should I do?

K
kungfutyla
Posting Freak
780
11-13-2019, 08:21 PM
#2
That error message usually signals unstable RAM or CPU, possibly both.
K
kungfutyla
11-13-2019, 08:21 PM #2

That error message usually signals unstable RAM or CPU, possibly both.

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dominik0n
Junior Member
6
11-22-2019, 03:30 AM
#3
It was a collection of around ten error codes. I tested the processor and RAM on different boards, and everything seemed normal. They ruled out any issues with the CPU. I also thoroughly tested the RAM using memtest86, and it performed perfectly.
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dominik0n
11-22-2019, 03:30 AM #3

It was a collection of around ten error codes. I tested the processor and RAM on different boards, and everything seemed normal. They ruled out any issues with the CPU. I also thoroughly tested the RAM using memtest86, and it performed perfectly.

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bkelton
Member
211
11-22-2019, 03:11 PM
#4
Ensuring stability isn't just about passing tests—it depends on matching conditions. If your setup differs from the one used, your approach may be flawed. Focus on CPU, RAM, and IMC performance. Begin by adjusting voltage levels slightly.
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bkelton
11-22-2019, 03:11 PM #4

Ensuring stability isn't just about passing tests—it depends on matching conditions. If your setup differs from the one used, your approach may be flawed. Focus on CPU, RAM, and IMC performance. Begin by adjusting voltage levels slightly.

9
99loic
Member
141
11-23-2019, 06:58 PM
#5
Never had a positive experience with my x570 Aorus Master featuring full RAM speeds. It was quite disappointing, and I wouldn’t suggest it to others.
9
99loic
11-23-2019, 06:58 PM #5

Never had a positive experience with my x570 Aorus Master featuring full RAM speeds. It was quite disappointing, and I wouldn’t suggest it to others.

T
TheFox2971
Member
56
11-24-2019, 02:42 PM
#6
Was die Stabilität über zwei Monate ohne BSODs bestätigt? Ich habe den Prozessor auf einem Asus-Board für diesen Zeitraum verwendet. Ich bin mir sicher – wenn es eine Lösung gibt, habe ich sie ausprobiert. Die Spannungen für RAM und CPU sind alle überprüfbar, und ich habe jedes Bauteil ersetzt, außer dem Prozessor selbst. Es ist nicht zufällig, dass es auf allen Motherboards stabil funktioniert, aber bei zwei neuen Gigabyte-Modellen bricht es innerhalb weniger Minuten aus. Schau dir das Video an, wenn du es noch nicht gesehen hast – ich glaube wirklich nicht, was anderes vor sich bringt.
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TheFox2971
11-24-2019, 02:42 PM #6

Was die Stabilität über zwei Monate ohne BSODs bestätigt? Ich habe den Prozessor auf einem Asus-Board für diesen Zeitraum verwendet. Ich bin mir sicher – wenn es eine Lösung gibt, habe ich sie ausprobiert. Die Spannungen für RAM und CPU sind alle überprüfbar, und ich habe jedes Bauteil ersetzt, außer dem Prozessor selbst. Es ist nicht zufällig, dass es auf allen Motherboards stabil funktioniert, aber bei zwei neuen Gigabyte-Modellen bricht es innerhalb weniger Minuten aus. Schau dir das Video an, wenn du es noch nicht gesehen hast – ich glaube wirklich nicht, was anderes vor sich bringt.

S
SorryNigga
Member
125
11-26-2019, 05:44 AM
#7
Have you experimented with another type of memory? Which one are you using? Possibly a part number? Gigabyte’s BIOS might handle your CPU and memory together smoothly, but a blue screen could stem from IMC issues or timing mismatches during startup. As for the joke about an Intel i4 chip, it’s true some oddities have occurred.
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SorryNigga
11-26-2019, 05:44 AM #7

Have you experimented with another type of memory? Which one are you using? Possibly a part number? Gigabyte’s BIOS might handle your CPU and memory together smoothly, but a blue screen could stem from IMC issues or timing mismatches during startup. As for the joke about an Intel i4 chip, it’s true some oddities have occurred.

C
coolsam101
Junior Member
45
12-01-2019, 04:53 AM
#8
This was initially my primary concern when things began to unfold. At first, I had a G.Skil Ripjaws chip that was definitely on the QVL. I attempted to run it using stock settings, XMP profiles, and manual overclocks. Later, I switched to two other RAM modules from different makers, both listed on the QVL, each at various speeds. Still nothing happened. The same went for the SSD—two distinct brands tested, all frequencies, no problems. I can confidently exclude everything except the motherboard and processor. I’ve swapped the motherboard twice, and Gigabyte has confirmed there’s nothing amiss. I’m leaning toward their word, since having two different boards with identical issues is extremely improbable.
C
coolsam101
12-01-2019, 04:53 AM #8

This was initially my primary concern when things began to unfold. At first, I had a G.Skil Ripjaws chip that was definitely on the QVL. I attempted to run it using stock settings, XMP profiles, and manual overclocks. Later, I switched to two other RAM modules from different makers, both listed on the QVL, each at various speeds. Still nothing happened. The same went for the SSD—two distinct brands tested, all frequencies, no problems. I can confidently exclude everything except the motherboard and processor. I’ve swapped the motherboard twice, and Gigabyte has confirmed there’s nothing amiss. I’m leaning toward their word, since having two different boards with identical issues is extremely improbable.