Hey, is your Dell Inspiron having trouble?
Hey, is your Dell Inspiron having trouble?
I am about to start working from home so, I have been getting my workspace set up. I purchased 2 x LG 24GN60R monitors to use with my Dell Inspiron 5502 15". The monitors are connected to a D6000 dock. The first problem I noticed is that display resolution is very low on videos through browsers. I selected a 4k video on youtube and the resolution might be 720 in addition to performance issues, in both chrome and edge. Display resolution is set to 1920x1080, 144hz. In addition to the video issues, there is a general lag around the desktop. If I drag a window around (not even from one monitor to the other), there is significant delay. My internet speed is over 300 down/up. However, these problems don't exist when I connect my work laptop, Latitude 5400, to the dock. Same hardware, same videos, no performance/resolution issues. My inspiron has almost nothing in start up; Dell mobile connect 3.3, bing wallpaper, realtek he audio universal service and windows security notification icon. Aside from the browser, the services that are taking up the most memory usage are windows driver foundation - user mode driver framework host process and antimalware service executable. When running the video, cpu is at 13%, mem 50%, disk 0%, gpu 10%. On the latitude, cpu 16%, mem 39%, disk 0%, gpu 39%. I realize the Inspiron has 12gb memory while the latitude has 16gb but, the inspiron has the intel iris which gets much better benches than the latitude's uhd620. Here are some specs: Inspiron 5502/5509 619-AHCQ : Windows 10 Home English 555-BGCC : Wireless Driver for 9462/AX201 PART NUMBER DESCRIPTION QUANTITY 8VGK0 SRV,DRVR,WIFI,9462/AX201,MTLN5 1 9HJV9 SRV,DRVR,BT,9462/AX201,MBTGLN5 1 555-BFTF : Intel® Wi-Fi 6 AX201 (2x2) W i-Fi + Bluetooth PART NUMBER DESCRIPTION QUANTITY JTYGJ LBL,REG,WRLES,AX201,WW,BC 1 XVV0P CRD,WRLES,M.2,INTEL,AX201,NEW 1 490-BGGR : Intel® Iris® Xe Graphics w ith shared graphics memory PART NUMBER DESCRIPTION QUANTITY W21JJ INFO,GNRC,OEM,TRACKING,PN 1 400-BGER : 512GB M.2 PCIe NVMe Solid Stat e Drive PART NUMBER DESCRIPTION QUANTITY 2HMFM INFO,C DRIVE,PCIESSD 1 8C3CP SSDR,512G,P34,30S3,TOSHIBA,BG4 1 370-AFFY : 12GB, 8GB+4GB, DDR4, 3200MHz PART NUMBER DESCRIPTION QUANTITY 6VDX7 DIMM,8GB,3200,1RX8,8G,DDR4,NS 1 CDT82 DIMM,4GB,3200,1RX16,8G,DDR4,NS 1 338-BWXD : 11th Generation Intel® Core( TM)i5-1135G7 Processor (8MB Ca che, up to 4.2 GHz) PART NUMBER DESCRIPTION QUANTITY 6GM80 ASSY,BASE,NBK,I5-1135G7,U,MN5T 1 CNTVP ASSY,SPKR,3204,2514,MKB15 1 Latitude 5400 619-AHKN : Windows 10 Pro English, French , Spanish 555-BEUM : Driver for Qualcomm® QCA61x4A 802.11ac Dual Band (2x2) Wirel ess Adapter+ Bluetooth 4.2 PART NUMBER DESCRIPTION QUANTITY 8MKJ5 SRV,HTML,WRLES,61X4A 1 YH2FC SRV,DRVR,WRLES,61X4A,NTB 1 555-BCMW : Qualcomm® QCA61x4A 802.11ac Dual Band (2x2) Wireless Adapt er, Bluetooth 5.0 PART NUMBER DESCRIPTION QUANTITY D4V21 CRD,WRLES,M.2,QCA61X4A,WW 1 15T2F LBL,REG,WRLES,61X4A,WW,M2,BC 1 400-BDXG : M.2 256GB PCIe NVMe Class 35 S olid State Drive PART NUMBER DESCRIPTION QUANTITY CYHFX SCR,M2X3,D4.5,FLH,MSCR,CCRMF 4 KJK50 FRM,SSD,M2,SATA/PCIE,NB-ALL 1 07HMH HLDR,A,2230 SSD,5400/5500/3540 1 85J62 PLT,SSD,M.2,PCIE,THRM,NB-ALL 1 2HMFM INFO,C DRIVE,PCIESSD 1 FWJTG SSDR,256G,P34,30S3,TOSHIBA,BG4 1 379-BDLC : I5-8365U Processor PART NUMBER DESCRIPTION QUANTITY W21JJ INFO,GNRC,OEM,TRACKING,PN 1 370-AECX : 8GB, 1x8GB, DDR4 Non-ECC PART NUMBER DESCRIPTION QUANTITY HYXPX DIMM,8GB,2666,1RX8,8G,DDR4,S 1 338-BRMF : Intel Core i5-8365U Processor with Integrated Intel UHD 620 Graphics PART NUMBER DESCRIPTION QUANTITY 3WM4C PWA,PLN,T,UMA,VI5-8365U,5400 1 MXH2W FAN,U TYPE CPU,UMA,5400/5402 1 XYG4C ASSY,HTSNK,U,UMA,W/O FAN,540X 1 VMG7F TRAY,USIM,LTE MB,WLAN/WAN,540X 1 X84R8 SRV,SW,OS,PWR,MGMT,E10 1 Curious to see if anyone has thoughts on why there is such a big difference in performance between the 2 and what I can do to close the delta. I know the 2 laptops are not exactly identical but, I feel like the inspiron should be outperforming the latitude in graphics processing but the opposite is actually happening
Maybe try using DDU to clean all GPU drivers on your Inspiron laptop, then manually download and put in a new Intel driver. Do this by right-clicking the installer and choosing Run as Administrator. If I were you, I'd just reinstall the operating system instead. Before doing that, check what version of BIOS you have. If it needs updating, go ahead to update it first. Then try making a bootable USB disk using Windows Media Creation Tools for 10. After that, do another full OS install and see if things work better.
You probably need to check your Dell's memory settings. Make sure they aren't too low so your computer can run faster. Also, try turning up the power boost on Windows and see what happens. If it feels good, keep those changes! That way you'll get better performance from your machine.
After fixing drivers for hours, I finally reset to factory settings. My first video test looked okay at first, but there were still minor problems with performance. Now, after a reboot yesterday, the issue is back. I unplugged everything except the screen on the Inspiron, then connected the Latitude to one of my monitors so both screens showed the same video together. The Latitude still does better than the Inspiron. That doesn't make sense at all. Something is definitely wrong here. The Inspiron has much better hardware overall, and even though it's missing a few gigabytes of RAM (which isn't normal because no other apps are running), the video quality on it is low with big judder. It looks choppy and laggy. There must be a problem inside the laptop itself. I don't have many software programs installed, and my BIOS version is current, along with the latest display driver.
I think I found the solution. The issue is with the dock. It is a USB-C limitation. We had similar problems at work where we couldn't connect an HD display to several monitors at once. When I plug a monitor directly into the laptop using a 4K HDMI cable, the resolution looks right. Here is more info on why the dock is causing trouble: https://www.dell.com/support/kbdoc/...76...ll-monitor