Here’s how to address frequent system failures and Blue Screen of Death errors.
Here’s how to address frequent system failures and Blue Screen of Death errors.
Hardware Specifications
CPU - AMD Ryzen 5 2600X Processor with a 3.6 GHz clock speed, 6 cores, and 12 logical processors
Motherboard - ASRock B450 Gaming K4
RAM – GeIL EVO POTENZA 16GB (2 x 8GB) DDR4 SDRAM with a speed of 288-Pin, DDR4 3000 (PC4 24000)
BIOS Version/Date - American Megatrends Inc P3.10, dated 3/7/2019
GPU – NVIDIA GeForce RTX 2060
PSU – RMx Series™ RM650x, an 80 PLUS Gold Fully Modular ATX Power Supply
Greetings,
I am reaching out because I’m unsure of where else to seek assistance or what steps to take next. Please forgive the length of this message; I believe providing thorough details will enhance the quality of any advice or recommendations offered.
I recently assembled a gaming computer in July 2019, and it functioned correctly until we experienced a power interruption that abruptly shut down the system. Fortunately, the computer was connected to a surge protector during this event. Since then, my PC has been experiencing frequent crashes accompanied by numerous Blue Screen of Death (BSOD) errors and associated stop codes. These crashes occur unpredictably, ranging from every 15-20 minutes to periods with hours or days between occurrences. They arise regardless of the activity being performed – whether gaming, idle operation, or streaming content from services like Netflix and Hulu.
The most frequently observed error messages include:
Critical Process Died
Unknown Store Exception
System Service Exception
Memory Management (This error has only been detected once)
Below is a list of all the troubleshooting steps I have taken so far. I apologize for my inexperience in this area, but I’m eager to restore my PC to proper functionality.
I updated all drivers and the operating system.
I performed multiple complete scans using antivirus software (Windows Defender).
The System File Checker was run, yielding clean results in all scans.
The DISM tool was executed, which identified no issues.
Chkdsk was run, taking approximately 24 hours to complete, though this duration is within an acceptable range.
Memtest86 was executed over 40 passes across both partitions, resulting in zero errors or failures.
After researching similar issues online, I discovered that updating the BIOS might be a potential solution. However, given my lack of experience, I'm hesitant to proceed due to concerns about potentially bricking the system. The motherboard’s BIOS update information also suggests against updating if the system is currently stable. Given that the problems began roughly one month after construction, I suspect BIOS issues are unlikely.
Interestingly, running Memtest86 has previously been effective. After the initial 8 passes (on each partition), crashes ceased for approximately three months. During a recent trip home, the crashes resumed as before. Subsequent runs of Memtest86 have temporarily halted the crashes for several days at most.
Following the initial onset of crashes, I took my PC to a MicroCenter repair shop, which charged me $40. Despite their examination, they found no discernible problems during the assessment, though the crashes did subside for a few weeks upon returning home.
Finally, I’d like to mention an additional observation: When a BSOD occurs with its associated stop code, the PC attempts to restart. However, during the reboot process, it prompts me to insert a boot drive. By simply restarting the PC, the operating system boots up normally without issue.
Thank you for your time and consideration. I sincerely appreciate any suggestions that could assist in resolving this issue.
Considering your computer is malfunctioning severely, attempting a BIOS update might be worthwhile. Anyone who claims a BIOS update isn’t needed simply lacks comprehension regarding its significance or perhaps takes pleasure in your difficulties. As a former entry-level IT professional who faced similar issues due to an old BIOS, I find such assertions disrespectful.
Your BIOS is fundamental to your computer’s operation—it initiates the system, loads your operating system, and instructs it on how to interact with all hardware connected to your motherboard, essentially directing data flow. It’s easy to see the chaos an outdated BIOS would create when you recognize why motherboard manufacturers initially included it. Proceed with caution, ensuring a stable power supply during the update, as an interruption could render your PC unusable.
🙂 No problem, lets hope it works. I wouldn't be surprised if the clowns that told you the bios doesn't need to remain current works for Hewlett Packard, who are selling computers without providing updates for the bios and getting away with it, legally. 😒