F5F Stay Refreshed Power Users Networks Here is Comcast internet support information for you to check out.

Here is Comcast internet support information for you to check out.

Here is Comcast internet support information for you to check out.

B
BladeOBlood
Member
190
07-19-2026, 12:07 PM
#1
I am really struggling right now because Comcast just won't let me have what I need. My plan used to be 400mbps download and 10mbps upload, but after a big upgrade to their new 1200mbps plan for streaming, my speeds are way off. I'm getting maybe 300mbps down but only about 30mbps up. They sent a guy over last week who checked the outside wires and said they were all perfect, then he gave me a new modem saying to wait two days. But after forty-eight hours of waiting, my download speed is still stuck around 400mbps instead of hitting that promised 1200mbps.

I've tested everything using an Ethernet cable to my PC and getting about 600-700mbps on Wi-Fi when I use my phone. This doesn't make sense at all, especially since the speed test tools say they handle up to 1000mbps and my old modem was only about four years old. Do I even need to buy a new one? I am so confused and frustrated. They keep telling me that speeds will go down if people in my area are online at the same time, but this has nothing to do with that. Even on slower plans before, I never saw anything below 400mbps until now.

I just want to know what else could be wrong so I don't have to pay extra for something that isn't working right.
B
BladeOBlood
07-19-2026, 12:07 PM #1

I am really struggling right now because Comcast just won't let me have what I need. My plan used to be 400mbps download and 10mbps upload, but after a big upgrade to their new 1200mbps plan for streaming, my speeds are way off. I'm getting maybe 300mbps down but only about 30mbps up. They sent a guy over last week who checked the outside wires and said they were all perfect, then he gave me a new modem saying to wait two days. But after forty-eight hours of waiting, my download speed is still stuck around 400mbps instead of hitting that promised 1200mbps.

I've tested everything using an Ethernet cable to my PC and getting about 600-700mbps on Wi-Fi when I use my phone. This doesn't make sense at all, especially since the speed test tools say they handle up to 1000mbps and my old modem was only about four years old. Do I even need to buy a new one? I am so confused and frustrated. They keep telling me that speeds will go down if people in my area are online at the same time, but this has nothing to do with that. Even on slower plans before, I never saw anything below 400mbps until now.

I just want to know what else could be wrong so I don't have to pay extra for something that isn't working right.

N
NORFFF
Member
199
07-20-2026, 02:10 AM
#2
Here is a rewritten version using simple words and casual tone:

Check what your website says for your motherboard. You have one Killer E2500 Gigabit LAN controller attached. These are often very tricky and can cause problems. Try turning off any programs that say they are "Killer" software on your computer. Before you do that though, make sure to set your speed limits high in the Killer Control Center. Here is a link to check: https://www.dell.com/support/kbdoc/...in...t-adapters If fixing that doesn't work, after taking out the software again, try running the TCP Optimizer tool and make sure everything stays set right there.
N
NORFFF
07-20-2026, 02:10 AM #2

Here is a rewritten version using simple words and casual tone:

Check what your website says for your motherboard. You have one Killer E2500 Gigabit LAN controller attached. These are often very tricky and can cause problems. Try turning off any programs that say they are "Killer" software on your computer. Before you do that though, make sure to set your speed limits high in the Killer Control Center. Here is a link to check: https://www.dell.com/support/kbdoc/...in...t-adapters If fixing that doesn't work, after taking out the software again, try running the TCP Optimizer tool and make sure everything stays set right there.

T
TailsGame
Junior Member
14
07-20-2026, 03:10 AM
#3
What does this system need to run? It's a 4-year-old computer with basic specs like low RAM and slow processing power, so it can't do much heavy work today.
T
TailsGame
07-20-2026, 03:10 AM #3

What does this system need to run? It's a 4-year-old computer with basic specs like low RAM and slow processing power, so it can't do much heavy work today.

T
TheFireBug
Junior Member
21
07-21-2026, 06:47 AM
#4
Here is a list of computer parts.
The processor is an Intel Core i7-7700k.
It has a cooling fan called KrakenX62.
The motherboard is from MSI, the model is Z270 Gaming M7.
There are 16GB of RAM in Corsair Vengeance memory running at 3200MHz.
A powerful graphics card (Nvidia RTX 2080ti) and a power supply unit (1000W EVGA SuperNOVA) are included.
The monitor is an Acer Predator X34 Curved screen.
T
TheFireBug
07-21-2026, 06:47 AM #4

Here is a list of computer parts.
The processor is an Intel Core i7-7700k.
It has a cooling fan called KrakenX62.
The motherboard is from MSI, the model is Z270 Gaming M7.
There are 16GB of RAM in Corsair Vengeance memory running at 3200MHz.
A powerful graphics card (Nvidia RTX 2080ti) and a power supply unit (1000W EVGA SuperNOVA) are included.
The monitor is an Acer Predator X34 Curved screen.

E
Ender_Craft47
Posting Freak
866
07-21-2026, 07:45 AM
#5
with simpler words while keeping your first-person perspective intact:

The website for your computer says you have a LAN controller called Killer™ E2500 Gigabit. This one is often very bad and causes problems. Try turning off any software that calls itself "killer." But don't do that before checking something important on the control panel. Make sure to set your bandwidth limits high there: https://www.dell.com/support/kbdoc/...in...t-adapters If you still have trouble, first uninstall all the killer software. Then try running TCP Optimizer and make it match Windows settings: https://www.speedguide.net/downloads.php
E
Ender_Craft47
07-21-2026, 07:45 AM #5

with simpler words while keeping your first-person perspective intact:

The website for your computer says you have a LAN controller called Killer™ E2500 Gigabit. This one is often very bad and causes problems. Try turning off any software that calls itself "killer." But don't do that before checking something important on the control panel. Make sure to set your bandwidth limits high there: https://www.dell.com/support/kbdoc/...in...t-adapters If you still have trouble, first uninstall all the killer software. Then try running TCP Optimizer and make it match Windows settings: https://www.speedguide.net/downloads.php

J
julian_05
Member
185
07-23-2026, 08:19 AM
#6
I needed to remove Killer Control, and right now my internet speed is between 800 and just over 900 Mbps. That's actually pretty fast for such a problem! Thanks for the help.
J
julian_05
07-23-2026, 08:19 AM #6

I needed to remove Killer Control, and right now my internet speed is between 800 and just over 900 Mbps. That's actually pretty fast for such a problem! Thanks for the help.

T
Tjmilnes
Junior Member
3
07-30-2026, 04:13 PM
#7
At the time, people knew that this company's whole plan was just a fake idea. You can't really change how much traffic goes out of your computer if there is a problem inside the machine itself. That used to be my first question when I looked at new motherboards. If the killer chipset was there, it would mean they got rejected. Even after Intel bought them, Intel still puts out software that tries similar tricks. Not exactly as bad because they don't put the programs into the driver files like Killer did, so it's easier to delete or uninstall them.
T
Tjmilnes
07-30-2026, 04:13 PM #7

At the time, people knew that this company's whole plan was just a fake idea. You can't really change how much traffic goes out of your computer if there is a problem inside the machine itself. That used to be my first question when I looked at new motherboards. If the killer chipset was there, it would mean they got rejected. Even after Intel bought them, Intel still puts out software that tries similar tricks. Not exactly as bad because they don't put the programs into the driver files like Killer did, so it's easier to delete or uninstall them.