Hello EA Support team...
Hello EA Support team...
I wasn’t acting unreasonable. If you truly read through our conversation, you’d notice I was patient and respectful. Early on, I felt a bit frustrated because this was my second interaction with EA regarding this matter. First, the live chat lasted nearly an hour just to let me know it wasn’t possible. Second, before this person, I waited 20-25 minutes just to connect, and he mentioned he couldn’t proceed without the specialist team. Lastly, I’m confused about why someone would need so much time when a simple button could have solved it for EA. I’m sure if you were in my position, you’d grasp what I was going through.
I’m not focused on demonstrating the situation, but rather highlighting the issues. The time I spent waiting and the delays between chats were significant. In the second conversation, it felt unprofessional, almost like communication was being translated through Google Translate. While he likely handles many interactions daily, this level of inefficiency is concerning. The initial representative assured me it was possible, but online users reported otherwise, which made my experience even more frustrating.
I completed that... After 48 hours of playing, it feels bad... Honestly, that’s awful... If you find a modmic later, hope it functions well—they have automated support and give the same answers each time.
I believe the individual you discussed was genuinely attempting to resolve your concern. Consider his viewpoint: he recognizes your situation, which is why stepping in as an intermediary is his approach. If they remain uncooperative, it harms both parties. The representative did their best possible from what I understand, and your frustration left them with no other option but to end the conversation. While there might be his responsibility, it could also stem from the team members he was trying to reach—perhaps they aren’t performing adequately, which is a common challenge in these cases. Because of this connection, if someone in the chain fails to act, it limits the representative’s ability to assist you.
I missed it—it's the 2013 video before May 13 and after January 2013. You can find it at the provided link.
So far EA has provided the best customer support I've experienced. The wait time of 20 minutes is much quicker than Blizzard (45 minutes) and Steam/Valve (7 working days). It's clear that the representative you spoke with isn't a native English speaker or comes from a country where English is the business language, such as India. It would make more sense to have separate technical teams for handling account or soldier removals due to support being focused on lower-paying regions. However, I don't understand why such requests can't be made through the request form instead of live chat. The reason reps keep repeating things is likely because their supervisors are worried about potential lawsuits affecting their pay. Ensuring that actions align with your expectations is important. Still, this is just one negative experience. You might have wanted to be more specific about what you meant. As far as I know, you'll need to purchase a license for every soldier in Battlelog, so removing a soldier would also remove the game license.
I get it. The character I wanted taken out isn’t even mine. It seems my step-brothers on PSN linked their account with mine and made a soldier when I played BF3 on his console. He doesn’t own any Battlefield titles for PS3, so it wouldn’t affect anything if it was deleted from my profile. After that, three identical soldiers appeared for each game (BF4 PS3, BF3 PS3, BF3 PC). It’s a strange situation with this system, and I thought removing a soldier would be straightforward, but it turned out more complicated than I expected.