Guide you through configuring your new router.
Guide you through configuring your new router.
Hello! Your router just shows a red LED and you're having trouble getting online despite entering the correct login details. Since you're not familiar with networking, it might help to double-check a few things: ensure the ISP's PPPoe settings match your connection type, verify that the modem is properly connected and powered, and confirm the router is set up to use the correct protocol. If the problem persists, consider restarting both devices or reaching out to your ISP for further assistance. Let me know if you need more guidance! Thank you!
Examining the images reveals significant stress on the fiber connection. Avoid pushing further. Allow some flexibility and confirm it's securely connected to the ONT. Connect a PC directly to the ONT using the same Ethernet cable as the one going to the AX50. Test functionality. If issues persist, consider alternative cables. Your visuals highlight the damaged condition of this cable. Use the primary LAN port on the ONT for linking to your AX50. Have you reached out to your ISP for specific setup guidance if you're managing your own router?
I updated the outdated cable from the router package and replaced it with the new one to link from the modem to the latest router, giving it extra space. I connected it to the first LAN port on the modem. The blue cable had functioned before with the old router and also on the new one when connected to my PC. I can reach the router settings through its gateway during setup, but it automatically detects my internet type as PPPoe. I previously faced issues with the old router and asked my ISP for credentials, which resolved the problem then. Now, using the same credentials in quick setup causes a failure. I've tried changing case for both password and name without success. Please let me know if I missed anything or need further help.
I've reached out to my ISP, but it's still daytime. Do you think a fresh router needs a different PPPoe login from them?
The equipment you see here seems to be a fiber gateway because it includes switch ports. It’s probable that PPPoE details are handled at the gateway level, eliminating the need to input them on the router you installed. Simply configure the AX50’s WAN with a dynamic IP address. Keep in mind this will set up a double-NAT scenario. If this is important, consider a.) running the AX50 in AP mode (acting as the main router) or b.) adjusting the ISP device to bridge/pass-through mode and setting its PPPoE configuration so it functions as the primary router. The latter may not be feasible with certain providers, so you should consult them for guidance before proceeding.