GPO mapped network drives operate freely through a VPN.
GPO mapped network drives operate freely through a VPN.
I've encountered a peculiar situation with a single employee using Surface Pro 6 tablets at work. They're connected via a docking station in the office and don't have a home setup. A VPN connection functions well for over ten users, but one tablet fails to display network drives (mapped through GPO). Restarting the device multiple times—sometimes just a few attempts—can resolve the issue temporarily. The server runs Windows Server 2016 Standard, with a local domain and group-based drive mappings. Any insights or troubleshooting steps would be appreciated.
The client links to the VPN either before or after logging in. Once connected, users can access network resources using hostnames or FQDNs, and pinging the mapped drives works as expected.
The client needs to connect manually after logging in. The NAS can be pinged and accessed through folders (IP address plus device name, like \\192.168.x.x\drive\folder or \\companynas\drive\folder). The drives are hosted on a Synology NAS. I’m not very familiar with FQDNs, but I was given this problem and found a solution using a search engine.
You are organizing the storage locations. An FQDN represents the full domain address for a device, such as "\\SYNOLOGYNAS.yourcustomersdomain.local". Your mapping could resemble: \\SYNOLOGYNAS.domain.local\%Username%. You have several methods to achieve this. Option 3 might be ideal for your requirements. One alternative is creating shortcuts on the desktop for the needed paths. Another approach involves executing a logon script or placing a .bat file on the desktop that clients must choose to establish the mapping. For instance, configure it to run with admin privileges and place it at: C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup. Alternatively, use the /persistent:yes option so the computer automatically reconnects on logon. If you prefer not to rely on scripts, you can set preferences via group policy and check the 'reconnect' option. I discovered a helpful guide that walks through these steps—feel free to try it and let me know how it goes.
Hello, thank you for your message. The drives are already configured through the GPO. Within the organization, everything functions properly, and this issue only occurs when she is at home, even on every new morning.