Get a fresh router—your current ASUS model isn’t functioning and the warranty expired after just 24 months.
Get a fresh router—your current ASUS model isn’t functioning and the warranty expired after just 24 months.
Hi everyone, I'm really frustrated with ASUS. I bought a router in 2018 (GT-AC5300) and lately my Wi-Fi keeps failing. My wired connection is also unresponsive—resetting it to factory settings is the only fix. I've updated to the latest firmware, but the problem still occurs at least once a month. I spent over $500 on it, now it feels like a burden after three years. I contacted tech support for about five months thinking it was a firmware issue, but they confirmed a 24-month warranty and added an extra 90 days. It's not helping. I won't buy from ASUS again. For my next upgrade, I'm considering Netgear or TP-Link since I plan to set up a home network soon. I need a wireless AP with Wi-Fi 6 and WPA3—high-end options are fine if they deliver solid speed.
You're feeling frustrated. The warranty didn't last, and now you're worried about what to do next. It's understandable to feel let down when things don't work as expected. If similar problems keep happening with other products from the same brand, it might be worth reconsidering your choice.
I've used only a handful of Dell products; the build quality wasn't great, but the support was excellent. That's the deal. HP is better for me overall, though a faulty firmware update nearly damaged several friends' HP machines—customer service handled it well and even followed up as a secret shopper. For networking gear, I lean toward Netgear.
I see what you mean about Asus routers. They usually offer solid all-in-one performance but don’t always reflect their support quality. The RT-AX86U can be a strong WiFi 6 option if you decide to give the brand another try.
I could give it a shot! Just need to locate a fresh power adapter. When I spoke with the Asus rep at Blizzcon, I mentioned considering this router but was unsure due to the cost. I inquired if it would eventually support WPA3, and he confirmed it would after a firmware update—though that never came through. Next, I asked about the warranty; he said it’s lifetime, which eased my concerns. That’s when I made a mistake—I should have examined it more carefully. Two years for a $500+ device seems too short. I’d rather invest in a company that offers reasonable warranties. I don’t mind if they don’t extend it, as long as the product is reliable. The short warranty really got me frustrated. At first I was thinking about a router, but since I’m laying wiring and will have a switch, I think a wireless AP might be better. I’m open to either option.
Many items in the United States list just a single year. A few stand out with longer durations, but the majority remain limited to a year. It’s a good thing you received two years!