Game crashes unexpectedly during play, causing all players to quit and forcing a full restart.
Game crashes unexpectedly during play, causing all players to quit and forcing a full restart.
Hi everyone! I've been facing a persistent black screen issue for several months now. Initially, I thought it was mainly linked to DX12 titles, but it's now affecting many DX11 and Vulkan games as well. My system specs are: ASRock Steel Legend Radeon 7800XT with an AMD Ryzen 7 5800X (water cooled), 32 GB RAM at 3200 MHz, Konduit Pinnacle, MSI MAG A750GL PCIe 5.0, a 750W PSU, an ASRock B550M Pro SE motherboard, Teamgroup storage, and two x2 Samsung 500GB SSDs. I've tried almost every fix online—adjusting settings, testing RAM, ensuring all connections are solid, changing drivers (including Adrenalin), lowering overclock limits, boosting fan speeds, and even turning off overlays in games. Despite these efforts, the problem continues. My PC was new when I bought it, yet I've had consistent issues ever since. Now I'm unsure what to do next and fear replacing the PSU or another part just to get it working. Any advice would be greatly appreciated! Thanks a lot! DignifiedPeach
Have you already verified the CPU and GPU temperatures just before the black screen occurred? Also review any errors in the Event Viewer. Additionally, assess the power consumption during maximum load or gaming sessions. For testing purposes, use only one RAM stick at the standard speed. If I were you, I’d recheck the CPU and PSU. You mentioned the CPU is water cooled—confirm whether it actually functions properly. The screw could be overly tight or loose, which might affect contact. Regarding RAM, ensure it maintains consistent speed and timing. For the PSU, monitor power draw, as excessive load may trigger protection mechanisms. Also, inspect the PSU fans; sometimes they work despite issues, but if the PC reaches 70% of its rated wattage, overheating can occur due to stalled fans.
Thanks for sharing your observations! Your checks on CPU and GPU temperatures are thorough. The fact that both stayed around 60-70°C during crashes is normal and indicates they’re handling load well. You didn’t notice any bent pins or loose screws, which is great—especially since you handled the setup yourself.
Regarding power consumption for your PSU, there are a few ways to monitor it:
- Use a smart power meter app on your computer to see real-time wattage draw.
- Check the PSU’s manual for recommended load limits.
- Look for a digital display on the PSU itself if available.
As for the fans, the airflow you’re noticing is a positive sign—it means the cooling system is functioning properly. If you want more detailed info, consider using a thermal imaging camera or a high-quality temperature sensor for deeper insights.
The main issues were about the system unexpectedly shutting down and the secure boot update not working because it wasn’t activated on this device. Mostly people are surprised it didn’t close properly.
I reviewed my bios and confirmed no XMP was enabled on the RAM, which meant it wasn't hitting the advertised 3200 MHz. I tried a few adjustments, though I didn’t resolve the problem—my GPU felt unusually hot to the touch. I’m unsure if that’s a big concern, but all connections seem properly secured.
One of the key reasons I didn’t upgrade to Ryzen was the lack of an integrated GPU, which added more troubleshooting steps. To confirm it wasn’t software-related, run sfc /scannow via PowerShell or CMD (as admin). Then remove Adrenaline using ddu and reinstall after restarting. Regarding your GPU setup, do you use two 8-pin cables or just one with splitters? Also, consider running a memtest on the RAM to rule out timing issues or compatibility problems. As for the PSU, how can you check its usage? Software options include OCCT or hwinnfo, but for precise data you’ll need a smart plug or similar device. Lastly, do you have an AVR/UPS system? If so, what are its specifications?
It seems there are two 8-pin connectors involved. I’m not sure how they were built since I didn’t assemble this PC myself. It’s late, and my vision might be fading (my eyes could be acting up) – plus the cable routing is a bit tricky for me. I’ll run a scan and give DDU another shot, though it didn’t work before. I also tried resetting the graphics drivers with Win+Ctrl+Shift+B when my game crashed, but that didn’t help either. I’m not using a UPS or AVR, and I’ll check my memory tests tomorrow. Overall, everything looks connected properly to the PSU, GPU is in place, and RAM seems secure. Thanks for all the help!
Good morning! This morning I handled a few tasks. Successfully removed my PSU from the computer; all connections are safe and the graphics card uses two separate 6+2 power cords to the PSU. I ran a memory test and received no issues. I also updated the Adrenalin drivers after DDU, though I’m not sure it will resolve the problem—we’ll monitor it. Additionally, I should try using just one RAM stick as recommended.
I brought my PC to a local repair shop. They suggested it could be related to the CPU cooler and replaced it with an air cooler to test if that fixes the problems.