Frequent problems with USB disconnections on constant connections.
Frequent problems with USB disconnections on constant connections.
I recently assembled a new PC and have been experiencing occasional USB disconnections. They tend to happen most often during gameplay, but also after startup and once I encountered a blue screen with the error code DRIVER_IRQL_NOT_LESS_OR_EQUAL (Stop: USBXHCI.SYS). Over the past couple of months, I've been working on resolving this problem and have tried nearly everything possible. I've searched online, consulted Micro Center, Geek Squad twice, and a private IT service. Still, nothing has changed. I'm hoping for a quick fix and would appreciate any advice on which part to replace first.
Here are the components you have:
- Intel Core i9-12900K
- Gigabyte Z690 UD AX DDR4
- Corsair Vengeance RGB RT 32gb (2x16)
- MSI RTX 3080TI GAMING X TRIO
- Corsair RM1000x
- Corsair 5000D
- iCUE H150i ELITE CAPELLIX
- WD Blue 2tb (OS)
- Samsung 980 PRO 2tb
The error shown in Event Viewer is: “The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.”
I've tried several fixes without success:
- Updated Windows
- Removed and reinstalled the USB hub driver
- Switched back to Windows 10 from 11
- Used the built-in Windows hardware troubleshooter
- Ran sfc/scannow as administrator
- Turned off USB disconnection feature due to power usage
- Changed from a surge protector to a wall outlet
- Updated BIOS
- Reinstalled the operating system
- Reset the motherboard chipset (CLR_CMOS)
- Disabled c-states
A comment in a video about a similar problem mentioned a possible Gigabyte motherboard issue, while others suggested a power supply fault. I’m still unfamiliar with all this and not sure what any of these mean.
I believe the issue might be related to c-states, but I’m not certain if it would help. I’ve seen others online report similar problems with Gigabyte cards or power supply concerns due to insufficient power.
Given that I bought this build from a video tutorial and the only different part was the motherboard, I’d suggest checking the motherboard first. If that doesn’t resolve it, power supply and GPU-related problems could be at play.
It seems like the system might have incorrect bios settings or USB drivers coming from Windows Update instead of manufacturer-provided ones.
Open Control Panel, Device Manager, or enter "device manager" in the search bar.
Yes, it differs from CLR_CMOS. Re-running chipset installation typically involves using either Windows or the motherboard website to update the settings.
Visit the motherboard manufacturer's site to find your version. Ensure the listing matches your Windows version. Save and install the appropriate files. Avoid letting Windows apply hardware updates manually.
Check the chipset details to see if all drivers are listed there.