Every approximately 1 hour while playing the game, the sound of the crash would occur briefly.
Every approximately 1 hour while playing the game, the sound of the crash would occur briefly.
Hello there,
I’m experiencing a problem where every hour I lose all audio during the game, usually for just a second or two. It only happens with video games; I can binge-watch 18 hours of a series without any sound issues. However, when I start a game that relies heavily on sound (like R6 or CSGO), the audio drops after about an hour, which is problematic when I need it most.
I’ve uninstalled, tested, and reinstalled all audio drivers, GPU driver, and monitor software, but the issue persists. It occurs with both my TV speaker and headset, so it’s not a hardware problem. The bug was clearly visible in an Audacity screenshot during a mid-game moment.
I also tried disabling NVIDIA Shadow play, but that didn’t help. It seems unrelated to focus loss from hidden background software. I let the game play in the background and even switched to fullscreen for Counter-Strike, which returned me to the desktop.
I’m unsure what to do next and would really appreciate any advice or a test that could resolve this.
Thank you.
Sorry for the delayed response, I was juggling many tasks.
Follow these steps carefully:
Disconnect from the internet
Remove the GPU and audio drivers via DDU (clean without restarting), and also uninstall the Razer driver/app if installed
Uninstall all processors and chipset in the system device (if present) using Device Manager (ensure it shows 16, and click No when prompted for restart)
Restart the PC to BIOS...
Sorry for the delayed response, I was juggling many tasks.
Follow these steps carefully:
Disconnect from the internet
Remove the GPU and audio drivers using DDU (clean without restarting), and also uninstall the RAZER driver/app if installed
Remove all processors and chipset in the system device (check for 16 slots on your machine) via Device Manager (click 'No' when prompted)
Restart the PC to BIOS, update to the latest BIOS, then return to BIOS and select default or optimized settings, save and exit
Launch Windows and install the newest chipset driver, reboot, then reconnect to the internet
Install the latest NVIDIA driver
*Perform all actions offline until you reboot after installing the chipset driver; consider rebooting to BIOS afterward to apply XMP settings and ensure RAM is on slots 2 and 4 if using dual sticks. Download required files before proceeding, following the steps in order.*
Check for Windows updates and enable hardware accelerated graphics scheduling in graphics settings—reboot when prompted. Make sure the PSU connected to the GPU uses a single PCIe cable per slot (use the main cable, not the branches/splits).