F5F Stay Refreshed Hardware Desktop Ethernet and Wi-Fi problems with ROG STRIX B550-F gaming Wi-Fi.

Ethernet and Wi-Fi problems with ROG STRIX B550-F gaming Wi-Fi.

Ethernet and Wi-Fi problems with ROG STRIX B550-F gaming Wi-Fi.

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CrazyBessyCat
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03-09-2020, 08:50 PM
#1
A short while ago I chose to upgrade my computer to a ROG Strix B550-F Gaming (WI-FI) and Ryzen 5800x. It seems the device has trouble keeping a stable internet connection whether connected via Ethernet or Wi-Fi. Since finishing my final college semester, I’ve had limited time to investigate this problem. Speed tests show that with Ethernet I’m getting around 500 mb/s, but when using Wi-Fi the connection drops significantly—video pauses after minutes, and Gmail hangs up for long stretches. Downloading games on Steam works well, staying near 60 mb/s regardless of size, and I rarely experience lag in Discord or multiplayer sessions. Switching to onboard Wi-Fi reduces speed to about 50 mb/s, which is much lower than my phone’s ~300 mb/s in the same area. While my phone supports Wi-Fi 6, I doubt the B550 board does, though the difference might not be drastic. Using Wi-Fi brings some improvement for YouTube and Gmail, but browsing feels sluggish and websites load slowly. My ping spikes to around 1000 ms every ten minutes during Discord or multiplayer games. I assume my drivers are current, and this issue wasn’t present with my previous motherboard/CPU setup—a B450 Tomahawk with a Ryzen 3700x. My current hardware includes... ROG STRIX B550-F GAMING (WI-FI), Ryzen 5800x 32gb, Corsair Vengeance Pro RGB (4x8gb), RX 5700 XT GAMING OC 8G. RAM and GPU remain unchanged since my last upgrade to a fresh SSD on Windows 10 Pro. I’m not sure if these changes affect this problem, so I’ll keep testing. I also have Fios offering up to 500 Mbps in either direction.
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CrazyBessyCat
03-09-2020, 08:50 PM #1

A short while ago I chose to upgrade my computer to a ROG Strix B550-F Gaming (WI-FI) and Ryzen 5800x. It seems the device has trouble keeping a stable internet connection whether connected via Ethernet or Wi-Fi. Since finishing my final college semester, I’ve had limited time to investigate this problem. Speed tests show that with Ethernet I’m getting around 500 mb/s, but when using Wi-Fi the connection drops significantly—video pauses after minutes, and Gmail hangs up for long stretches. Downloading games on Steam works well, staying near 60 mb/s regardless of size, and I rarely experience lag in Discord or multiplayer sessions. Switching to onboard Wi-Fi reduces speed to about 50 mb/s, which is much lower than my phone’s ~300 mb/s in the same area. While my phone supports Wi-Fi 6, I doubt the B550 board does, though the difference might not be drastic. Using Wi-Fi brings some improvement for YouTube and Gmail, but browsing feels sluggish and websites load slowly. My ping spikes to around 1000 ms every ten minutes during Discord or multiplayer games. I assume my drivers are current, and this issue wasn’t present with my previous motherboard/CPU setup—a B450 Tomahawk with a Ryzen 3700x. My current hardware includes... ROG STRIX B550-F GAMING (WI-FI), Ryzen 5800x 32gb, Corsair Vengeance Pro RGB (4x8gb), RX 5700 XT GAMING OC 8G. RAM and GPU remain unchanged since my last upgrade to a fresh SSD on Windows 10 Pro. I’m not sure if these changes affect this problem, so I’ll keep testing. I also have Fios offering up to 500 Mbps in either direction.

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DenSmola
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03-10-2020, 05:14 AM
#2
I noticed the updated drivers were still causing problems. Please uninstall the Intel Ethernet adapter through Device Manager, then choose "delete driver software for this device." Restart your system and Windows will reinstall it with a standard driver. You can either A: Use the generic driver for a few days, or B: Download the latest drivers from Asus and update them right away.
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DenSmola
03-10-2020, 05:14 AM #2

I noticed the updated drivers were still causing problems. Please uninstall the Intel Ethernet adapter through Device Manager, then choose "delete driver software for this device." Restart your system and Windows will reinstall it with a standard driver. You can either A: Use the generic driver for a few days, or B: Download the latest drivers from Asus and update them right away.

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