Error screen appears following RAM upgrade installation
Error screen appears following RAM upgrade installation
Hello. My PC had only one stick of HyperX HX424C15FB2/8 installed. After purchasing another identical model, it crashes within the first ten minutes, displaying a blue screen that states Windows detected an issue. I attempted to boot using just the original stick in single-channel mode, but the system won’t start at all—even though it previously worked with one stick. Trying to swap the RAMs didn’t help either. The display remains unresponsive, showing only a suspended light. Once I reinserted the RAM in the original order, booting from BIOS took a long time and sometimes required a restart before Windows loaded. I also noticed the Asus BIOS menu froze during loading. Additionally, the packaging lists HX424C15FB2/8, while the sticker on the RAM says HX424C15FB/8—this discrepancy might matter. The PC specifications are: Ryzen 3 2200G, GTX 1050 Ti, Asus Prime A320M-K PSU, EVGA 500W. If anyone has experience or advice on this issue, I’d really appreciate it. Thank you in advance. EDIT: Identified the problem. It seems to be a fake HyperX stick.
Variety of possibilities come to mind. Some ideas include:
1: The new stick is subpar
2: The old stick had issues but might be manageable in a single channel
3: Either one or both sticks are solid, though the machine struggles with memory speed in single channel but handles it in dual channel
4: The motherboard itself was faulty, yet it could function with a single channel
I just checked the two sticks individually using the windows memory tool. There were no problems detected. I also don’t believe it’s due to a lack of dual channel capability since the speeds are low. They’re just two simple 2400mhz 8gb drives. I can’t verify this with any software, but the motherboard seems fine and we haven’t had issues before.
Ryzen 3 2200G works with speeds as high as 2933 MHz, while A320M-K reaches up to 3200 MHz
The sound seems quick for a 2200g, though that’s not impossible. It might help to verify that first. The standard base is likely 2133 for DDR4. You could try the stock version to see how it performs—memory will be set to 2133, so speed won’t be high, but you’ll know whether it works or not.
Do you know if they use XMP profiles or auto settings by default? Are there any labels on the RAM module itself? If there are distinct numbers, you might need to adjust timings manually or just stick with defaults—this is what I recommend to check functionality. Also consider resetting the CMOS before installing.
I observed that the packaging lists HX424C15FB2/8 while the RAM sticker shows HX424C15FB/8. It’s unclear if changing the number matters, but I felt it was worth noting.