Error message indicates device removal reason in DirectX.
Error message indicates device removal reason in DirectX.
I encounter DXGI_DEVICE_HUNG_ERROR each time I play FIFA. It only occurs with FIFA and other apps function normally. I've explored all online fixes, followed Microsoft's guidance, and even allowed a Microsoft agent to access my PC, but the problem persists. All drivers are current; I attempted to delete them using DDU and reinstall, yet it didn't resolve the issue.
Wait what? Microsoft doesn't have agents. They have support technicians that can in some circumstances remote into your computer but that is a business class service that you have to pay for. I used to be MS certified when XP was King. Are you sure it was Microsoft not someone with an Indian accent on the other end? IF it only happens in that game, the game is it at fault here. Getting help from EA is difficult at best these days. What you can do is try and lower the ingame settings. Maybe one of them is causing the issue. Something else you can try is to DDU and then install an older version of the graphics driver. If you play the new FIFA, chances are that other players experience the same crashes. Make sure to report it to EA so that they at least are aware if it. If they are not willing to patch it, maybe the gpu driver will get updated in a future release.
I accessed the live chat via the official Microsoft platform, experimented with various approaches, and they provided remote assistance afterward.
Consider reducing the game settings. If that doesn’t help, switch to DDU and use a more capable device.
Unfortunately, I attempted to use an older version of the software, but it didn't resolve the problem. It seems like the issue might be with EA, but their support can be quite difficult to handle.
I understand... since Origin started, they shifted most of their support to India. When you reach out, they tend to be polite but struggle to assist due to limited options for resolving your problem. Consider posting on the official EA forum—perhaps a moderator will help elevate your request.
I don’t understand, but it seems I can’t join the live chat because my country isn’t listed on their support site. I can’t share my number since it’s not available there.