F5F Stay Refreshed Hardware Desktop Error encountered with graphics driver.

Error encountered with graphics driver.

Error encountered with graphics driver.

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ItsWirax
Junior Member
14
06-15-2021, 08:21 AM
#1
I recently assembled a new gaming PC for streaming and content creation, but I'm facing persistent problems. I've experimented with various solutions, yet the issues continue. Issue #1: it occurs frequently during streaming and gaming sessions, with monitors suddenly going black and then returning after a short delay. When they do return, my game ends abruptly, my stream cuts off, and I receive an error like "Graphics Driver Error." I must restart the system before I can resume playback or streaming. Initially, I suspected a Windows 11 instability since it's not the most stable OS yet, and I kept my drivers updated. I downgraded to Windows 10, but the problem persists, especially during games such as Fortnite and Call of Duty: Black Ops Cold War. Rust rarely triggers this issue. Issue #2: this happens roughly twice weekly, regardless of whether I'm playing or chatting on Discord. A blue screen appears randomly, requiring a reboot before I can continue. This behavior started after the Windows 10 upgrade. I'm seeking guidance to diagnose and resolve these issues. Thank you for your time and attention.
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ItsWirax
06-15-2021, 08:21 AM #1

I recently assembled a new gaming PC for streaming and content creation, but I'm facing persistent problems. I've experimented with various solutions, yet the issues continue. Issue #1: it occurs frequently during streaming and gaming sessions, with monitors suddenly going black and then returning after a short delay. When they do return, my game ends abruptly, my stream cuts off, and I receive an error like "Graphics Driver Error." I must restart the system before I can resume playback or streaming. Initially, I suspected a Windows 11 instability since it's not the most stable OS yet, and I kept my drivers updated. I downgraded to Windows 10, but the problem persists, especially during games such as Fortnite and Call of Duty: Black Ops Cold War. Rust rarely triggers this issue. Issue #2: this happens roughly twice weekly, regardless of whether I'm playing or chatting on Discord. A blue screen appears randomly, requiring a reboot before I can continue. This behavior started after the Windows 10 upgrade. I'm seeking guidance to diagnose and resolve these issues. Thank you for your time and attention.

K
kcristan
Senior Member
514
06-20-2021, 08:04 PM
#2
Usually this happens because the PSU isn’t delivering enough power when things are demanding. Could the temperatures of your GPU under stress be normal? Are all the power connections secure?
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kcristan
06-20-2021, 08:04 PM #2

Usually this happens because the PSU isn’t delivering enough power when things are demanding. Could the temperatures of your GPU under stress be normal? Are all the power connections secure?

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N015iA
Member
209
06-25-2021, 08:34 AM
#3
I initially considered the PSU but it's a 1200 Watt unit when the suggested was 1000W for the parts. Temperatures have stayed normal, the GPU never exceeds 60°C and the CPU stays below 85°C, which isn't too bad for a 13900k underload.
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N015iA
06-25-2021, 08:34 AM #3

I initially considered the PSU but it's a 1200 Watt unit when the suggested was 1000W for the parts. Temperatures have stayed normal, the GPU never exceeds 60°C and the CPU stays below 85°C, which isn't too bad for a 13900k underload.

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Bartercardinal
Member
169
06-25-2021, 10:14 AM
#4
This might be due to an improper application of thermal paste on your GPU. I've experienced issues with MSI, where a card began to fail after just under nine months despite using fresh paste.
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Bartercardinal
06-25-2021, 10:14 AM #4

This might be due to an improper application of thermal paste on your GPU. I've experienced issues with MSI, where a card began to fail after just under nine months despite using fresh paste.

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Swat_PT
Junior Member
1
06-25-2021, 11:04 AM
#5
You can test the GPU without touching it by using a non-contact method, like checking for heat or vibrations. Avoid any actions that might disturb the cooling system.
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Swat_PT
06-25-2021, 11:04 AM #5

You can test the GPU without touching it by using a non-contact method, like checking for heat or vibrations. Avoid any actions that might disturb the cooling system.

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Camden200366
Junior Member
49
06-27-2021, 10:51 AM
#6
You can take off the shroud without emptying a non-custom loop. Using a custom loop requires draining it first. Also keep in mind that if your warranty is still valid, contacting MSI might be worthwhile. Other possible causes include a malfunctioning pump, which could also explain your problem. EDIT - discovered a tear-down video for your card, showing some highlighted issues such as overheating memory.
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Camden200366
06-27-2021, 10:51 AM #6

You can take off the shroud without emptying a non-custom loop. Using a custom loop requires draining it first. Also keep in mind that if your warranty is still valid, contacting MSI might be worthwhile. Other possible causes include a malfunctioning pump, which could also explain your problem. EDIT - discovered a tear-down video for your card, showing some highlighted issues such as overheating memory.

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Gizzyjam12
Member
169
06-27-2021, 07:23 PM
#7
I appreciate your patience. I'll watch the video upon returning home and explore what I can accomplish with the card.
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Gizzyjam12
06-27-2021, 07:23 PM #7

I appreciate your patience. I'll watch the video upon returning home and explore what I can accomplish with the card.

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Razerbag
Junior Member
49
06-28-2021, 04:16 AM
#8
I can't post files directly. Please let me know if you need help with anything else regarding the files.
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Razerbag
06-28-2021, 04:16 AM #8

I can't post files directly. Please let me know if you need help with anything else regarding the files.