Error encountered upon resuming a sleeping computer.
Error encountered upon resuming a sleeping computer.
Hello! You experience a BSOD when powering on the PC, especially within the first 10 minutes or after 2-3 hours of wake-up. This issue only occurs during sleep activation. In other tests, no BSOD appears. I’ve run Memtest86 and Windows Memtest for extended periods without problems. However, changing RAM settings from XMP to standard caused errors in Memtest86, so I reverted back to XMP. I haven’t altered any RAM slots since I suspect the problem is software-related. The most frequent error message is KMODE_EXPECTATION_NOT_HANDLED. I’ve uploaded both SysnativeFileCollection and the latest Windows dump file. Operating system: Windows 10 x64. Original OS: Windows 10? Is it an OEM version (pre-installed) or a full retail purchase? System age: 6 years. Has the OS been reinstalled? CPU: Ryzen 9 7950X. Graphics: GTX 1070. Motherboard: MSI PRO A620M-E. RAM: Kingston KF560C36-16, 32GB total from two 16GB sticks. Power supply: 550W Corsair CX. System manufacturer: custom exact model (if OEM or laptop). Device type: Desktop. Files present: SysnativeFileCollectionApp.zip, 091024-8859-01.dmp
It seems you want to turn off sleep and hibernate settings. Windows has been problematic with this feature recently, and I've faced similar issues across multiple platforms—ranging from Intel and AMD processors to desktops and laptops over the past few years.
Updated the BIOS a few months back, noticed MSI released an update recently too. How can I make memtest run for 8 hours? It seems you need to purchase the software—can’t do it with the free version. Also, considering this issue only appears during sleep, it’s a very specific problem.
If you haven’t done this before, check the Windows Settings menu for “power & battery.” You can search for “sleep” there. This laptop doesn’t support a hibernate option, but those settings should be available. I recently faced the same issue with my Ally X, and the latest firmware update disabled hibernate functionality.
I don't think turning off sleep is the right fix. The system seems really shaky and should work without problems. Since launching, I've been disabling sleep on my stable AM5 machine (though AMD disabled it at launch for a while). Every day I wake up from sleep easily on my older 7900x and now 7800x3D. RAM issues are always a problem, no matter how much you claim otherwise. I'd first check those things out.
The dump files seem unrelated, which often indicates memory problems. Using sleep transfers a lot of RAM data to storage and reads it back when waking, making this a typical spot for storage or memory issues. The newer Standby mode (the updated sleep) might also be the cause.
I thought it would be good to share the fix! It looks like we updated the BIOS again to the newest stable release, adjusted the memory settings to use a SK Hynix profile, and turned on memory context restore. That reduced the boot time from 140 seconds to just 11 seconds. No BSODs have appeared yet, so I’m feeling confident about its stability. I’ve tried sleeping in and waking up for a few days now.