Error encountered in Fortnite crash with exception accessing address 0x0000001000000000
Error encountered in Fortnite crash with exception accessing address 0x0000001000000000
Hi all, I downloaded and installed Fortnite today and so far I played it for 2 hours in total. Earlier today I exited out of the game and went to play Dying Light. Then after that I came back to Fortnite and in the battle royale party screen/menu, it crashed without even me entering the game. Then it took me to Epic Games Launcher with the crash message saying if I'm experiencing issues with dx12 I should switch to dx11. I read the logs and I found out that the highlights of the error are
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000001000000000
and
Error: Hitch detected on gamethread (frame hasn't finished for 300.42ms)
. I'm afraid this could mean that my GPU or RAM is damaged as I have no overclock applied so I'm seeking for help. But the thing is I played Dying Light for hours before this and I experienced 0 issues and 0 crashes. This error only happened once though and I'm playing the game right now with no errors.
Can anyone help please? I read online that this is a known issue for Fortnite and it's caused by dx12 and switching to dx11 would help. I also read that it means that the display driver is corrupted and I have to reinstall it (even though I already reinstalled it before playing Fortnite), or the game has bad files (I just verified them) but I need confirmation or valid information (because there are many answers and each of them is different) before I proceed. As I said I have no overclock at all.
PS- I had an older graphics card driver when this happened, I didn't realize there was a driver update and I just updated it.
Specs:
GTX 1650 Super
i5-9400f
1x8GB 2666MHz
1TB HDD
Logs:
[2021.07.20-16.38.43:816][178]LogRenderTargetPool: Warning: r.RenderTargetPoolMin exceeded 454/400 MB (ok in editor, bad on fixed memory platform)
[2021.07.20-16.38.48:689][663]LogEpicCMS: Updating Access Cache: Begin
[2021.07.20-16.38.48:689][663]LogEpicCMS: Updating Access Cache: Complete
[2021.07.20-16.38.55:526][129]LogCore: Error: Hitch detected on gamethread (frame hasn't finished for 300.42ms):
[2021.07.20-16.38.55:526][129]LogCore: Error: Leaving hitch detector (+ 300.52ms)
[2021.07.20-16.38.55:526][129]LogCore: Error: Leaving stat scope on hitch (+ 304.55ms) [RTHeartBeat 1] STAT_Sleep
[2021.07.20-16.38.55:526][129]LogCore: Error: Leaving stat scope on hitch (+ 404.43ms) [LiveLinkMessageBusDiscoveryManager] STAT_Sleep
[2021.07.20-16.38.55:526][129]LogCore: Error: Leaving stat scope on hitch (+ 404.43ms) [ScreenSaverInhibitor] STAT_Sleep
[2021.07.20-16.38.55:526][129]LogWindows: Error: === Critical error: ===
[2021.07.20-16.38.55:526][129]LogWindows: Error:
[2021.07.20-16.38.55:526][129]LogWindows: Error: Fatal error!
[2021.07.20-16.38.55:526][129]LogWindows: Error:
[2021.07.20-16.38.55:526][129]LogWindows: Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000001000000000
[2021.07.20-16.38.55:526][129]LogWindows: Error:
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff631409d23 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee566f2 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4f019 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4eb7f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f957f28 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f638b24 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee56bff FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4eb7f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f957f28 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f638b24 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee56bff FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4eb7f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f957f28 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f637281 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee56bff FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62fc9c777 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62fc32cdb FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee56bff FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4f019 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4f019 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4eb7f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4eb7f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62fcaf4f1 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4f019 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4f019 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee56bff FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee4eb7f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62ee50e34 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62fe5cbc5 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f35f79c FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f35fe74 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f35e5c0 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f1d565f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62fdb996f FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f25e769 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f38f473 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f38ea91 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62fe94bb1 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62fe9498b FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff62f5ef486 FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff631158cce FortniteClient-Win64-Shipping.exe!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff909a47034 KERNEL32.DLL!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error: [Callstack] 0x00007ff909dc2651 ntdll.dll!UnknownFunction []
[2021.07.20-16.38.55:526][129]LogWindows: Error:
[2021.07.20-16.38.55:534][129]LogExit: Executing StaticShutdownAfterError
[2021.07.20-16.38.55:542][129]LogWindows: FPlatformMisc::RequestExit(1)
[2021.07.20-16.38.55:542][129]LogWindows: FPlatformMisc::RequestExitWithStatus(1, 3)
[2021.07.20-16.38.55:542][129]LogCore: Engine exit requested (reason: Win RequestExit)
[2021.07.20-16.38.55:613][129]Log file closed, 07/20/21 12:38:55
Thank you for your assistance. However, I don't have the service set up and can't locate the steps in the task manager. It seems it might not be part of the audio driver or is already turned off. Appreciate the help!