Error during memory management causing a system crash.
Error during memory management causing a system crash.
My computer is now several years old and has performed well until recently when random crashes to a blue screen began. I've updated drivers, re-seated CPU, GPU, RAM, and SSDs, yet the issues persist. The most recent attempt was a full Windows 11 install, which worked for a short time with certain games. The current setup includes: OS - Windows 11 23H2 x64 Ryzen 7 5800X3D (not overclocked or undervolted), Gigabyte Aorus GeForce RTX 4080 MSI MPG B550 Gaming Plus, Gigabyte 850 Gold rated PSU (model forgotten), x3 SPCC SSDs. Stability and temperatures appear normal, and benchmarks like Prime95 or FurMark run without problems. I've attached two dump files for analysis and assistance. 092224-9546-01.dmp 092324-9812-01.dmp
It might be a faulty RAM or SD card... They can fail after a year or so... or if your connection is loose, it could be the issue.
It might also be the PSU, but first verify all cables and connectors are correctly attached. It worked for about a week. Did the crashes reappear after that? If not, you likely fixed the problem. It seems to be a Windows issue (possibly corrupted files). If they did come back, I’d look into the hardware. Good luck!
PSU switched to a Gigabyte 850W unit but kept failing. After a fresh Windows setup it worked briefly before recurring crashes, and it remains so. I wish I had mentioned this earlier in the post, but I’ve spent a lot of time troubleshooting and tried numerous solutions—I can’t recall everything until someone brings it back to mind.
Both dump files show a memory issue. Memory doesn't have to mean RAM, but it's usually the main suspect. Windows puts low priority data from RAM into the page file and loads it back in when needed so storage can look like memory (And memory can look like storage). The memory controller is in the CPU and if this fails it will just look like memory. When it's storage about half of the dumps will usually blame storage or storage drivers, which I don't see here so it's likely not storage, but two dump files isn't a large enough sample size to know more certainly. If anything is overclocked or undervolted, remove it. Also update the BIOS. You are on a fairly old version which is also a beta version. Update to version 7C56v1I. The part of the dump file that includes hardware information didn't show anything about the RAM. If the RAM speed is above 3200MT/s, lower it to this speed or lower. Putting it higher overclocks the memory controller in the CPU. To test the RAM, use the machine normally with one stick at a time. If just one of the sticks cause crashes, faulty stick. If it crashes with either stick it's probably the CPU. Memory testers miss faulty RAM fairly often with DDR4 and newer so I much prefer this method.
No worries. It happens to everyone. We can assume it's good then. Low chance that you got two faulty PSUs. Low chance doesn't mean zero chance though. Something feels strange there. Unless the culprit is a faulty Windows update, your computer shouldn't degrade over time (not that fast). What do you mean by x3 ? This board has only 2 m.2 slots so this can'T be 3 of m.2 SSDs. About Silicon Power, I received a few bad batches when purchased from Amazon. Anyway, if you got more than 1 storage device, try keeping only the boot drive until the issue is resolved. Windows has a tendency to mingle with other drives even if they are clearly identified as secondary storage.
It's unusual since the BIOS I downloaded was for a different model (7C56v1I). I'll test it on a single-board computer and observe the results.
The latest dump file was created on the 23rd of September. It indicates version 1B2, where the '2' denotes the beta stage; complete releases don't end with numbers. If you've been updated since then, you're in the clear. Should you have newer dump files, I'd be glad to review them. If you've experienced crashes after the update and haven't received dump files, it might point to storage issues. Any WHEA_Uncorrectable_Error or Kernel_Data_Inpage_Error BSODs would strongly suggest storage problems, especially when dump files aren't coming through due to faulty storage.
I possess several recent memory dump files from the latest crashes. The system was operating with two RAM modules, one of which was taken out and tested successfully without issues. The second module was added and caused a crash during startup, which is where the memory dumps were generated. Files: 100824-6578-01.dmp, 100824-6703-01.dmp, 100824-7359-01.dmp