Error displayed upon launching Advanced Display options.
Error displayed upon launching Advanced Display options.
I received a fresh gaming monitor and GPU for Christmas, and I've been checking if it's maintaining the advertised refresh rate. Each time I access display settings and go to “Advanced Display Settings,” Windows crashes immediately. Do you know why this occurs? I've tried updating the GPU drivers and even downloaded a monitor driver from Acer’s site. Windows is fully updated (still using Windows 10), and all other drivers seem current. I ran DDU before installing the new GPU, and everything works smoothly under normal conditions. However, I disabled both CPU and GPU overclocks to test if that triggered the blue screen. It didn’t. The only clue is that the blue screen appears to indicate a driver failure—I’ll include a video if you want. Opening the advanced video settings seems crucial until then, as the system remains stable otherwise. Thanks OS – Windows 10 Pro (10.0.19045 Build 19045) x64. Current monitor: Acer Nitro KG1 AMD Ryzen 5 3600, AMD Radeon RX 6700, Asus TUF B-450 Pro. GAMING setup: Thermaltake Toughpower GX2 600W, Corsair Vengance DDR4 3200. Desktop BSOD dump: https://drive.google.com/file/d/1ZW3WScx...sp=sharing. BSOD video: BSOD Vid.mp4, BSOD Dump.zip.
Avoid uploading files to the forum. The glitchy BSOD screen is a Windows issue that may occur with monitors exceeding 1080p resolution. It doesn’t cause crashes but produces a distorted display when it does.
Completed, I wasn't aware you could now upload .zip files to the forum. The BSOD tutorial mentioned this limitation, so I didn't attempt it.
They had two corrupted files, so I’m left with just one dump file. Some problems might point to random drivers or processes being blamed. This one points to ddkmd.sys, a driver for a USB video adapter. Are you using one? Check if it still crashes when the adapter is removed.
I can recreate the crash and check if the dump file is intact. I noticed the dump file appears empty despite its size, which is unusual. I’m not sure about all the details, but I suspect there might be another peripheral being used instead of a USB video adapter. I have two monitors connected via the GPU’s display ports, and my webcam is the only device I think could be acting as a USB video adapter.
Exploring further, various drawing tablets rely on the same driver.
Without a drawing tablet, I’m checking if any USB devices are interfering when I get home. I have an Xbox One controller, mouse, keyboard, microphone, and a Logitech webcam connected via USB. I’m also looking into whether there’s a USB display driver installed and if it can be disabled or removed. It seems having no USB peripherals might make it unnecessary. Thanks for your help so far!
I would... execute sfc /scannow in troubleshooting mode using the CMD window, then reinstall chipset and display drivers. It seems like a corrupted DLL.